Best Buy

This store did not wanted to complete a contact less return even though the Best Buy app lets you process it. I did a purchase and although the delivered the purchased item, they refuse to do the return. This is the first time this has happened to me in a Best Buy since the Covid-19 contactless service was established. Other than this time service is normally good.
Apr 17th, 2021

No wonder this store is going out of business. Abysmal customer service.....will not refund for defective items. They are happy to take your money, but don't assume you'll get anything for it. Offered to show them the errors I got on THEIR software. They didn't want to see it and said they would be happy to exchange the software download code I got for another--obviously, they are not smart enough to know that will not change anything. So much for their expertise and professionalism. The manager Mike was beligerant and useless. He didn't do anything but repeat the "no return" language over and over as if reading from a script. Go to the Tysons Corner store--their attitude is much better.
Feb 16th, 2021

Feb 12th, 2021

Very poor customer service from the manager on shift 08/31. I was trying to refund or trade my laptop. He said the only way is if I apply for a BestBuy card! I dont appreciate associates with his type of way doing business. I came to sterling location and they gladly took care of me without me applying for a best buy card.
Jan 30th, 2021

Dec 9th, 2020