Sandy Spring Bank

I opened an new CD account with Ms. Farahnaz Bahvi. She was very pleasant, and helpful. I was very pleasantly surprised, how nice and helpful she was. I was little concerned after reading the reviews. I still went in due to CD Rate is so much better than some of the other banks. I highly recommend the bank, staff is also very helpful.
Jun 14th, 2023

I have been with this bank, wanting to support local for over 2 years now. I am closing both my personal and business accts due to their lack of good customer service and an archaic online system that seems so outdated and inefficient. The reps keep saying they are in the process of updating..but too slow for me. And every time Ive come into the branch, I want to pull out my hair. There are too many other options for them to be this clueless and careless.
Jun 1st, 2023

Absolutely useless customer service. One woman was clueless, the other was rude. They couldn't perform a single task. VERY unprofessional. Glad my branch is the Great Falls one where their customer service is perfect. I won't be going back to this branch. Terrible---I would drive farther to avoid this place at all costs.
Dec 5th, 2021

It's a bank
Jan 29th, 2020

Absolutely useless customer service. I moved here from a credit Union as I fell fro all Sandy Springs advertising about being Business Friendly. It is although the employees are r polite, they are inefficient, and deer in headlights unaware of any of the banks policies. I have struggled wiht the customer service department about reseting password for my mobile app consistently for two months. everyone has a different story about how to log in correctly. The equipment is so old that they use to deposit the checks that I feel it is 1988 when Im in the Reston Branch. Have taken my business to the Great Falls Branch. I waited 40 minutes last week to apply for a business credit card. Which it it more than obvious they dont want you to have. The first time the employee said to wait a few weeks then when I came back another typed every detail of my business into the terminal and told me oh Im sorry but our system just went down. Just frustrating, disappointing and nauseating. Save yourself the time, frustration and avoid this Bank especially this branch.
Jul 17th, 2022