CPR Cell Phone Repair Portsmouth

Rita Hall _{on Google}

Sep 3rd, 2021

Excellent and friendly service. Repair done earlier than promised!

Brian Walters _{on Google}

Aug 27th, 2021

I accepted my phone despite it not being commonly available.
I owned a xiaomi redmi note 9 pro, and due to it not being a phone that sells commonly, I had a hard time finding repair shops that would fix it without hyper elevating the price or just refusing entirely.
I literally came back from a lackluster experience from UbreakIfix, so I was skeptical.
CPR not only took in my phone but gave me a reasonable amount of time for part delivery and labor cost, which was actually very affordable.
The only reason this is not a perfect review is because the communication could be a little better as I was told that they will send back parts if the phone is not claimed in 7 days, when I literally had a voicemail telling me that it was done a day ago. It's simple misunderstanding but that was anxiety inducing. Secondly, I was told that they needed my passcode so that they could test the phone out, as it had a bad ear speaker. When I went to give it, they had given me back the phone and I signed for it and paid for it. When I got home and put my SIM card in, to test out my phone, but your speaker didn't work.
The fact that it didn't work didn't annoy me as much as the fact that I wanted them to test it first so I didn't have to find out when I got home.
They are leagues better than some of the other businesses that offers similar services, they just have to work on the communication

Beryl Sprague _{on Google}

Aug 13th, 2021

Amazing customer service. I went in with a small piece of my charger broken off and deeply embedded in the port of my iPad. I was told by many of their competitors that the entire port would need to be replaced, without question. Gary was genuinely concerned about my issue and wanted to save me money by having his team try to fish out the piece, and even if it wasn’t possible I was quoted a fair price to replace the port-which was much more
reasonable compared to their surrounding competitors. Ultimately, Lance was able to do what others could not and would not do, and got the piece out. I am impressed and grateful for their work.

Nicole Mabry _{on Google}

Aug 7th, 2021

Tierra and Gary were both awesome! They were extremely professional and had outstanding customer service! I would recommend this location.