Longboards Olde Towne

Apr 2nd, 2024

Fantastic
Mar 21st, 2024

Always a good time.
Mar 20th, 2024

Much better this time. I actually got to eat this time. Service and food was good. Only thing, I feel like fish & chips should be battered, not breaded. It was good though.
Mar 8th, 2024

Dining Experience Date of Visit: 2024 March 26 Time of Visit: 11:00 AM Location: Loongboards Olde Towne Order Details: Two Avocado Burgers, $25 each Description of Incident: During my recent visit to your establishment, I encountered a significant issue with my order of two avocado burgers. Despite being the first customer of the day and the restaurant being nearly empty, both burgers were served with spoiled avocado. First Burger Experience: Upon receiving my order, I noticed the avocado appeared dark and stringy. Giving the benefit of the doubt, I attempted to eat the burger after removing the visibly spoiled parts. Unfortunately, the taste was overwhelmingly bitter, akin to a chemical flavor, prompting me to remove all avocado from the burger. Second Burger Inspection: Before deciding to save the second burger for later, I inspected it only to find the avocado in a worse state than the first, with an odor so foul it induced a physical gag reflex and left me in tears from the effort to not vomit. Immediate Actions Taken: I informed the serving staff of the issue, highlighting the state of the avocado.The staff offered to remake the meal or provide a complimentary burger on a future visit. Due to my travel schedule, I was unable to accept this offer. Concerns: Quality Control: The presence of spoiled avocados in not just one, but two meals at the beginning of the day raises serious concerns about ingredient quality checks prior to service. Staff Training: This incident suggests a potential need for improved training regarding the inspection of ingredients and recognition of spoilage. Customer Experience: Serving spoiled food, especially at a premium price, significantly impacts the dining experience and trust in your establishment. Outcome Sought: I am not seeking compensation. My intent in providing this feedback is to highlight a critical oversight in your food preparation process. I hope this report prompts an internal review and necessary adjustments to ensure no other customer experiences a similar situation. Quality control, especially with ingredients like avocados that can easily spoil and impact the flavor of a dish dramatically, should be paramount. Closing Thoughts: I chose your restaurant for a unique dining experience, and it's disappointing to encounter such a significant issue. I believe in the value of constructive feedback and hope this report assists in improving your service and food quality for future patrons. After considerable efforts the first burger was salvaged and consumed. With the avocado completely removed, the first burger was both juicy and filling. While I ate the first, the rotting avocado permeated the second burger and it became unsalvageable; an unfair and cruel fate for what could have been a good burger. Thank you for your attention to this matter.
Mar 25th, 2024