Torrid
-
1600 Premium Outlets Blvd Space # 875
Norfolk, VA 23502 - 757-335-4997
Hours
Chamber Rating
-
T Ames
Mar 11th, 2024 -
shanea morings
Went to this location yesterday to return shoes from my online order and they refused to take them. I ordered these shoes 11/09 and had to return them by 01/08. I started the return process via the app where it emailed me the return label and instructed me to take it to any torrid store. The return label which I was supposed to print or show them even put this locations address on it. When I got to the counter the cashier looked at them and told me these shoes were now on clearance and I couldn't get a refund anymore. I left confused because the app just processed the return and said I could return it to this store. I left out the store because they don't have signal inside I looked in the app again to confirm that I was still within the time frame and that I didn't purchase the items on clearance and went back in the store where a cashier with blue hair and glasses waited on me. I explained to her that I pulled the app back up and that I didn't purchase the items on clearance and that the app has already processed the return to this store im just supposed to be dropping them off. She also did not bother to look up the items and stated that although they weren't on clearance when I bought them that because they are now on clearance I am unable to get a refund and that even though the app says to drop it off here I could not and she instructed me to take it up with customer service. I have a recording of this conversation. I did call customer service in the parking lot and they had no idea why the workers were saying that and said I shouldn't be having a problem with dropping the shoes off there as I was still within the return time frame and they were not final sale items. I didn't go back in the store a third time as I found it pointless to go back and forth with people who didn't even take the time to look up the order number and clearly don't know torrid's return policy. I took them to a different location today and had no issues returning at all. The lady looked up the order number, scanned the shoes, and I was in and out within 5 minutes.
Jan 5th, 2024 -
Michael Peck
Nice store. Just went to pick up an order but seemed to be kept well. The Lady that was working was very helpful and friendly. Thank you.
Jan 5th, 2024 -
Sonya Smith
Jan 4th, 2024 -
Eugenia Jimenez
Dec 24th, 2023
Contact Info
- 757-335-4997
Questions & Answers
Q What is the phone number for Torrid?
A The phone number for Torrid is: 757-335-4997.
Q Where is Torrid located?
A Torrid is located at 1600 Premium Outlets Blvd Space # 875, Norfolk, VA 23502
Q What is the internet address for Torrid?
A The website (URL) for Torrid is: https://www.torrid.com/?utm_source=GMBlisting&utm_medium=organic
Q What days are Torrid open?
A Torrid is open:
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Q How is Torrid rated?
A Torrid has a 4.4 Star Rating from 76 reviewers.
Hours
Ratings and Reviews
Torrid
Overall Rating
Overall Rating
( 76 Reviews )T Ames on Google
shanea morings on Google
Went to this location yesterday to return shoes from my online order and they refused to take them. I ordered these shoes 11/09 and had to return them by 01/08. I started the return process via the app where it emailed me the return label and instructed me to take it to any torrid store. The return label which I was supposed to print or show them even put this locations address on it. When I got to the counter the cashier looked at them and told me these shoes were now on clearance and I couldn't get a refund anymore. I left confused because the app just processed the return and said I could return it to this store. I left out the store because they don't have signal inside I looked in the app again to confirm that I was still within the time frame and that I didn't purchase the items on clearance and went back in the store where a cashier with blue hair and glasses waited on me. I explained to her that I pulled the app back up and that I didn't purchase the items on clearance and that the app has already processed the return to this store im just supposed to be dropping them off. She also did not bother to look up the items and stated that although they weren't on clearance when I bought them that because they are now on clearance I am unable to get a refund and that even though the app says to drop it off here I could not and she instructed me to take it up with customer service. I have a recording of this conversation. I did call customer service in the parking lot and they had no idea why the workers were saying that and said I shouldn't be having a problem with dropping the shoes off there as I was still within the return time frame and they were not final sale items. I didn't go back in the store a third time as I found it pointless to go back and forth with people who didn't even take the time to look up the order number and clearly don't know torrid's return policy. I took them to a different location today and had no issues returning at all. The lady looked up the order number, scanned the shoes, and I was in and out within 5 minutes.
Michael Peck on Google
Nice store. Just went to pick up an order but seemed to be kept well. The Lady that was working was very helpful and friendly. Thank you.
Sonya Smith on Google
Eugenia Jimenez on Google
Overall Rating
Overall Rating
( 76 Reviews )Write a Review
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