Mystic Moon of Norfolk, VA
-
3365 N Military Hwy
Norfolk, VA 23518 - 757-855-3280
Hours
Chamber Rating
-
Alex
Feb 12th, 2024 -
Private Private
Used to love coming in and seeing them, but now half the stuff they sell is just from Amazon, shein or temu. I saw them selling hair stick that cost $7 for 10 on amazon at $8 each one. Kind of lost what it was supposed to be.
Feb 8th, 2024 -
Bri
AWFUL customer experience. This place tried to STEAL my rings TO RESELL them! They kept my rings for over five weeks. I came in and called multiple times throughout the five weeks. They lied stating that their “jeweler” would be fixing them. Fast forward, 5 weeks later and nothing has been done to the rings at all. They were hoping I forgot about the rings so they could resell them. I finally had a friend go to pick them up. She had to make multiple trips because they actually took my rings out of the store to some unknown location!! SHAME ON THIS COMPANY!!
Jan 31st, 2024 -
Sini Citee
AWFUL customer experience. This place tried to STEAL my rings TO RESELL them! They kept my rings for over five weeks. I came in and called multiple times throughout the five weeks. They lied stating that their jeweler would be fixing them. Fast forward, 5 weeks later and nothing has been done to the rings at all. They were hoping I forgot about my rings so they could resell them. I finally had a friend go to pick them up. She had to make multiple trips because they actually took my rings out of the store to some unknown location and allegedly couldnt find them! SHAME ON THIS COMPANY!!
Jan 26th, 2024 -
GAEA STEWART
I visited a week ago and was utterly disappointed. I have been visiting Mystic Moon for 30 years and this was the first time I was not greeted by an employee. In fact, it seemd there were no employees in sight until I asked very loudly if anyone worked there. At which point a man who had been enthralled in his laptop came to the register. I asked when more 7day ritual candles would be in stock. He pointed to a plethora of boxes stacked on the showroom floor (fire and/or tripping hazard by the way) and said that they were already there. At this point, judging from 30yrs of excellent service by Mystic Moon employees, I was baffled when his response was NOT to open the boxes to sell me the items I needed. Instead he suggested I come back the next day. The shop was empty except for myself and two other African Americans women. And I'd never been in the shop at a slow time that employees weren't stocking, taking inventory or assisting customers. I'm hoping his utter lack of customer service skills, his lack of desire to sell products, and his inability to offer the exception customer service Mystic Moon is known for is a him issue and not and indication of culture change within the shop. I will be returning this Sunday. Exactly one week later and I hope the shelves are stocked the way they have been up until this point or they at least go back to calling folks when what they want is back in stock like they've done for me several times over the decades. I want to remain loyal to this establishment as they really helped me when my mother's death was more than I could bare. And I've been loyal to the shop since. If this new culture of ignoring customers and neglecting basic duties--- like stocking when the store is slow and shelves are obviously empty--- hasn't changed when I go back, I will be searching for a new shop for my spiritual practices. But I REALLY REALLY don't want to. I have loved mystic moon since I was 15yrs old and they were just a tiny shop in a flea market. But I have to feel like my spiritual shop at least cares enough to serve me when I'm looking to buy supplies for my spiritual practices.
Jan 20th, 2024
Contact Info
- 757-855-3280
Products
- ANIMALS
- HATS
- T SHIRTS
Services
- DESIGNS
Questions & Answers
Q What is the phone number for Mystic Moon of Norfolk, VA?
A The phone number for Mystic Moon of Norfolk, VA is: 757-855-3280.
Q Where is Mystic Moon of Norfolk, VA located?
A Mystic Moon of Norfolk, VA is located at 3365 N Military Hwy, Norfolk, VA 23518
Q How big is Mystic Moon of Norfolk, VA?
A Mystic Moon of Norfolk, VA employs approximately 1 people.
Q Is there a key contact at Mystic Moon of Norfolk, VA?
A You can contact Deborah Foley at 757-855-3280.
Q What days are Mystic Moon of Norfolk, VA open?
A Mystic Moon of Norfolk, VA is open:
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Q How is Mystic Moon of Norfolk, VA rated?
A Mystic Moon of Norfolk, VA has a 4.6 Star Rating from 178 reviewers.
Hours
Related Categories
Ratings and Reviews
Mystic Moon of Norfolk, VA
Overall Rating
Overall Rating
( 178 Reviews )Alex on Google
Private Private on Google
Used to love coming in and seeing them, but now half the stuff they sell is just from Amazon, shein or temu. I saw them selling hair stick that cost $7 for 10 on amazon at $8 each one.
Kind of lost what it was supposed to be.
Bri on ChamberofCommerce.com
AWFUL customer experience. This place tried to STEAL my rings TO RESELL them! They kept my rings for over five weeks. I came in and called multiple times throughout the five weeks. They lied stating that their “jeweler” would be fixing them. Fast forward, 5 weeks later and nothing has been done to the rings at all. They were hoping I forgot about the rings so they could resell them. I finally had a friend go to pick them up. She had to make multiple trips because they actually took my rings out of the store to some unknown location!! SHAME ON THIS COMPANY!!
Sini Citee on Google
AWFUL customer experience. This place tried to STEAL my rings TO RESELL them! They kept my rings for over five weeks. I came in and called multiple times throughout the five weeks. They lied stating that their jeweler would be fixing them. Fast forward, 5 weeks later and nothing has been done to the rings at all. They were hoping I forgot about my rings so they could resell them. I finally had a friend go to pick them up. She had to make multiple trips because they actually took my rings out of the store to some unknown location and allegedly couldnt find them! SHAME ON THIS COMPANY!!
GAEA STEWART on Google
I visited a week ago and was utterly disappointed. I have been visiting Mystic Moon for 30 years and this was the first time I was not greeted by an employee. In fact, it seemd there were no employees in sight until I asked very loudly if anyone worked there. At which point a man who had been enthralled in his laptop came to the register. I asked when more 7day ritual candles would be in stock. He pointed to a plethora of boxes stacked on the showroom floor (fire and/or tripping hazard by the way) and said that they were already there. At this point, judging from 30yrs of excellent service by Mystic Moon employees, I was baffled when his response was NOT to open the boxes to sell me the items I needed. Instead he suggested I come back the next day. The shop was empty except for myself and two other African Americans women. And I'd never been in the shop at a slow time that employees weren't stocking, taking inventory or assisting customers.
I'm hoping his utter lack of customer service skills, his lack of desire to sell products, and his inability to offer the exception customer service Mystic Moon is known for is a him issue and not and indication of culture change within the shop. I will be returning this Sunday. Exactly one week later and I hope the shelves are stocked the way they have been up until this point or they at least go back to calling folks when what they want is back in stock like they've done for me several times over the decades.
I want to remain loyal to this establishment as they really helped me when my mother's death was more than I could bare. And I've been loyal to the shop since. If this new culture of ignoring customers and neglecting basic duties--- like stocking when the store is slow and shelves are obviously empty--- hasn't changed when I go back, I will be searching for a new shop for my spiritual practices. But I REALLY REALLY don't want to. I have loved mystic moon since I was 15yrs old and they were just a tiny shop in a flea market. But I have to feel like my spiritual shop at least cares enough to serve me when I'm looking to buy supplies for my spiritual practices.
Overall Rating
Overall Rating
( 178 Reviews )Write a Review
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