Dollar General

I had a horrible experience on 1-20-24 at 4:25 PM. Trans: 39046. Cashier Katina had a horrible attitude. She told me that I had to pick which coupon I wanted to use. I couldnt use the $5 off of $25 on Saturday and a clipped coupon. I asked her politely why and she stated she didnt know why and made the experience harder then what it needed to be. In a climate like today I know its hard to find good help. But my goodness, I wasnt asking for something that was impossible or out of her job description. She was mad I asked her to use coupons to purchase. I asked to speak to a manager but the manager wasnt in. I tried calling the store and the phone continues to ring busy. Thats probably why Katina feels like she can do whatever she wants to do. I ended up going to another DG in Chesapeake and had no issues. I didnt even have to ask about the coupons because they were linked to my account and the cashier just used them. Hopefully, a manager or corporate sees this review and can train your employees on better customer service and how to use coupons. I do not recommend this store and would advise for you all you avoid this location.
Feb 5th, 2024

they stay closing early everyday, the hours say they are open until 9 yet the store is never open past 8:30 and i need to get some important things im tired of wasting my time change the hours if thats the case
Jan 28th, 2024

Nov 9th, 2023

Jun 3rd, 2023

To the General Manager... The guy closing the store on August 2 2023 deserves a raise. Today is my second day in Virginia and i had to buy something extremely important to me and i thought you guys closed at 10. I got there and the guy met me at the door and asked me if i wanted to come in and he said "one minute' meaning he was willing to let me get what i needed before he closed. No other store or employee in my 44 years of life has done anything like this. going above and beyond to do his job and still have a great attitude about his job and towards custmers he dont even know. So, yes, This employee you have right now deserves recognition and im not talking about a simple thank you for being a Dollar General family member or a pizza party... He deserves a raise. Employees this good are seriously and extremely hard to find and you should let him know how thankful you are for having him on board.
Jul 19th, 2023