Outdoor Power Equipment Sales and Service

Awful place. I dropped 2 Husqvarna saws (one 240, that wouldnt stay idling, and one 450, that wouldn't oil the chain) off on March 9 and was told 2-3 week turn around. I called on week 3 looking for a status update. They told me someone set my saws in the wrong pile and that they hadnt even looked at them yet. A few days later I called again and was told that my small saw was fixed. I went to pick it up and test it outside and it still wouldnt stay idling longer than 5-10 seconds even though the tag on my saw said it had been worked on and load tested. I took it back inside and spoke with the technician, Angel, who worked on my chainsaw where another technician laughed at me and said you have to let it warm up first (as if me trying to start it in the parking lot for 15 minutes wasnt warming it up enough). I let Angel try and start it, to which he couldnt and said that it obviously wasnt fixed. I leave it for them to fix where they only wasted my time and money. Both my saws are not working AGAIN. But I guess thats my fault for not testing it longer since the first time I picked my saw up it wasnt fixed correctly either. The technicians have no clue whats going on. If your chainsaws are broken I highly recommend driving a bit out of your way to another reputable dealership because this place is not it.
May 5th, 2023

Outdoor Power Equipment on Warwick Blvd merging with Grand Rental Station sadly means they hiked up their prices tremendously! For my mower repair, labor costs increased 3x and parts increased 6-fold! I've had various simple mower repairs (cables replaced) & services (i.e. oil change, spark plugs, blades sharpened) performed on the same mower at Outdoor Power beginning in 2019 before the new ownership, which were all very reasonably priced. And, I had the same exact repair this month (4/2023) as in 2020 but I was charged 4x (labor & parts), not much less than a NEW mower would cost me! And, a simple repair took 4 weeks to complete when it was estimated 2 weeks. I called after 2 weeks of hearing no updates to find out they were waiting on the 2 small parts. I asked WHEN they were ordered & HOW MUCH the parts cost but the answer was, "I can't know that. It's a different department.". Only to shockingly find out in another 2 weeks that MY charge for the parts were incredibly inflated! I expected prices to increase somewhat compared to 2 years ago due to the pandemic & EVERY BUSINESS hiking up prices taking advantage of that, but not to this extent! When the mower was picked up, I was told otherwise about the cost after I referred to their charges from previous years for same repairs. If I had known upfront that not to be the case anymore, then I would've taken my mower elsewhere. After much insistence from me, the labor costs were at least reduced, the total costs still more than twice what I paid in 2020. I do VERY much appreciate that they still provide mower pick up & drop off as they always did before the merger w/Grand Rental & those two gentlemen were friendly as well! William, with whom I dealt in the past & handling my mower repairs, still works there, though I never spoke with him this time. Most of the folks I did speak with on the phone were fairly friendly, thus the 2-star rating instead of 1.
Apr 26th, 2023

Feb 2nd, 2023

Great Service and Selection of products! William is a wonderful service tech.
Dec 13th, 2022

Very helpful with problem with pole saw. Friendly and courteous.
May 20th, 2022