AAA Swift Creek Car Care Insurance Travel Center

Great place for auto maintenance, travel needs and other services they offer
Apr 2nd, 2024

Shawn is absolutely amazing! Thank you.
Feb 29th, 2024

Feb 1st, 2024

They absolutely dismissed me coming in without an appointment to ask questions about a trip. I posted my experience publicly and they reached out and said someone would call me from there. I'm still waiting for the call. Total disregard and no loyalty to a customer if 30 years. Would not recommend them.
Jan 26th, 2024

I dropped my car of on Thursday afternoon for an inspection. (My daughter needed the vehicle to drive home to Northern Virginia on Monday.) When I didn't hear from them on Friday or Saturday - and they wouldn't answer the phone Monday morning - my husband drove me up to check on it. When I checked in at the counter Noah (I think that is his name) looked it up in the computer and said, "it's closed out so it's ready". I asked him why it still had an outdated sticker on the window. He checked in the back and then told me "they forget to change the sticker". They pulled the car into a bay and I could see it go up on the lift. Noah returned to the counter and said "you don't owe me anything - it was not inspected." I was so upset. He just handed me the keys and considered it over. I went outside and then returned to the counter and said, can't you get it inspected before 2:00 today? He said no - we have all these cars in front of you. I asked - did all of these cars arrive before Thursday? He said "I don't know." I told him - "someone made a mistake somewhere - and you are making no attempt to make this right." NO RESPONSE. We have been taking our vehicles to AAA for several years. This was our last visit. AAA does not care about customer service. UPDATE: The "Owner Response" is the same on all reviews. It was already stated that we have been customers there for years. Our name is published. If this "Owner" was truly interested in making anything right - they have the information available to contact us. NOT PUBLISH FOR US TO CONTACT THEM!
Feb 25th, 2024