Chamber of Commerce

      Atlantic Union Bank

      ( 6 Reviews )

      Atlantic Union Bank
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      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.5 - (6 reviews)
      2
      0
      0
      1
      3
      Read Our 6 Reviews

      Chamber Rating

      Verified Member
      2.5 - (6 reviews)
      2
      0
      0
      1
      3
      › ‹
      • Dena Currie

        Customer service at Chamberlayne branch is awful. Even someone from call center tried to get help and they said they were too busy to help her with my problem!!!
        Jul 8th, 2023

      • Avery Stover

        Amazing customer service! The rep was just absolutely brilliant and great! She deserves a raise!
        Nov 27th, 2022

      • Walter Klauer

        I set up an automatic payment to my fixed home equity loan but for some reason my fixed loan amount increased on me without my knowledge and their online banking is the worst because the only was to increase the amount I pay every month would be to cancel my auto pay and create a new one. Absolutely the worst online anything you can imagine.
        Sep 16th, 2021

      • Brie B

        Friendly staff, but frustrating that if an account holder writes me a check from this bank, that I have to pay a $10 fee to cash the check. Most other banks have done away with this type of fee.
        Jun 4th, 2021

      • James Vitale

        ATLANTIC UNION DOES NOT CARE ABOUT THEIR CUSTOMERS, THEY DON'T KEEP THEIR PROMISES!!!! This bank has merged with two other major banks within recent years, it's been my experience that with each merger their customer service gets significantly worse. There's NO ACCOUNTABILITY their penalties border on PREDATORY PRACTICES and if you need them to correct an accounting error on their end be prepared for it to take all day or DAYS. There was OVER A THOUSAND DOLLARS FALSELY WITHDRAWN from my checking account not only did I have to CALL THE BANK OVER 6 TIMES JUST TO HAVE SOMEONE ANSWER THE PHONE but TO ADD INSULT TO INJURY they also CHARGED ME $38 OVER-WITHDARWAL FEE assuring me that it would be corrected by the end of the day, which it was not. Also I've banked with this bank for over 14 years you would think they would treat their long time customers better. ATLANTIC UNION PROFITS FROM PREDATORY BANKING PRACTICES!!!!!
        Sep 23rd, 2021

      Read Our 6 Reviews

      About
      Atlantic Union Bank

      At Atlantic Union Bank, we believe people have a right to expect more from the companies they do business with, and you can expect more from us. We offer a variety of banking services and products. Whether you are looking for personal, business or commercial solutions, we have you covered. Stop by our Hanover Commons, Mechanicsville, VA branch for assistance with any of your banking needs. Federally insured by FDIC and Equal Housing Lender.

      Contact Info

      Questions & Answers

      Q What is the phone number for Atlantic Union Bank?

      A The phone number for Atlantic Union Bank is: (804) 730-1700.

      Q Where is Atlantic Union Bank located?

      A Atlantic Union Bank is located at 9534 Chamberlayne Rd, Mechanicsville, Virginia 23116

      Q What is the internet address for Atlantic Union Bank?

      A The website (URL) for Atlantic Union Bank is: https://locations.atlanticunionbank.com/ll/us/va/mechanicsville/9534-chamberlayne-rd?utm_source=local&utm_medium=yext&utm_campaign=extnet

      Q What days are Atlantic Union Bank open?

      A Atlantic Union Bank is open:
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM

      Q How is Atlantic Union Bank rated?

      A Atlantic Union Bank has a 2.5 Star Rating from 6 reviewers.

      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM

      Ratings and Reviews
      Atlantic Union Bank

      Overall Rating

      Overall Rating
      ( 6 Reviews )
      2
      0
      0
      1
      3
      Write a Review

      Dena Currie on Google

      image Customer service at Chamberlayne branch is awful. Even someone from call center tried to get help and they said they were too busy to help her with my problem!!!

      Business Response on Google Jun 21st, 2023
      Hi Dena, thank you for reaching out. We are sorry to hear that this was your experience when attempting to gain assistance from our Hanover Commons branch location. We will be sure to share and review this feedback with the team. We apologize for any inconveniences that this may have caused you and appreciate you bringing your concerns to our attention. If you wish to discuss this further, please reach out to us at 1-800-990-4828 and a teammate will be happy to help. Thank you and have a great day! -Renee

      Avery Stover on Google

      image Amazing customer service! The rep was just absolutely brilliant and great! She deserves a raise!

      Business Response on Google Jun 12th, 2022
      Hi Avery, thank you for the 5 star review, we really appreciate it! We are so happy to hear that the teammate has provided amazing customer service. We do appreciate you taking the time to share your feedback and we will be sure to pass this along to the team. Thank you and have a great day! -Renee

      Walter Klauer on Google

      image I set up an automatic payment to my fixed home equity loan but for some reason my fixed loan amount increased on me without my knowledge and their online banking is the worst because the only was to increase the amount I pay every month would be to cancel my auto pay and create a new one. Absolutely the worst online anything you can imagine.

      Business Response on Google Jan 11th, 2022
      Hi Walter, we are sorry to hear about the problems that you have had with making your loan payment and online banking. We would like to get more details from you so that we can work to resolve this. Please send us an email to [email protected] with details so that we can look into this for you. Thanks! - Maiya

      Brie B on Google

      image Friendly staff, but frustrating that if an account holder writes me a check from this bank, that I have to pay a $10 fee to cash the check. Most other banks have done away with this type of fee.

      Business Response on Google Jan 30th, 2022
      Hi Brieanne, we appreciate you sharing your feedback regarding our non-customer check cashing fee. This is an industry standard fee that most banks do still implement. However, if you have an account with us, there is no fee to cash or deposit a check! We would be happy to have a Financial Services Advisor reach out to you with more information about our accounts! You can send us an email at [email protected] with your contact information and we will be happy to reach out. Thanks! - Leah

      James Vitale on Google

      image ATLANTIC UNION DOES NOT CARE ABOUT THEIR CUSTOMERS, THEY DON'T KEEP THEIR PROMISES!!!! This bank has merged with two other major banks within recent years, it's been my experience that with each merger their customer service gets significantly worse. There's NO ACCOUNTABILITY their penalties border on PREDATORY PRACTICES and if you need them to correct an accounting error on their end be prepared for it to take all day or DAYS. There was OVER A THOUSAND DOLLARS FALSELY WITHDRAWN from my checking account not only did I have to CALL THE BANK OVER 6 TIMES JUST TO HAVE SOMEONE ANSWER THE PHONE but TO ADD INSULT TO INJURY they also CHARGED ME $38 OVER-WITHDARWAL FEE assuring me that it would be corrected by the end of the day, which it was not. Also I've banked with this bank for over 14 years you would think they would treat their long time customers better. ATLANTIC UNION PROFITS FROM PREDATORY BANKING PRACTICES!!!!!

      Business Response on Google Nov 30th, 2021
      Hello James, we appreciate you reaching out to make us aware of this situation and we would like the chance to look into this further for you so that we can resolve this. Can you please email us at [email protected] and reference this review so that we can begin investigating? Please also include your full name and any other details that you feel important. We look forward to helping resolve this for you! - Leah
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      Overall Rating

      Overall Rating
      ( 6 Reviews )
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