Holland Tax and Business Solutions

Jul 26th, 2021

Holland Tax is on point! We just finalized our partnership today. Closed the deal in one day! Its a win, win.
Jul 21st, 2020

Dec 1st, 2019

If I can give 0 star I would. We used this place for our tax 2019 and there was another lady who did it smoothly. We were happy so went back to this place found out the same person is not there but owner was like I can do it so we go ahead worked with her only to find out she did few things wrong 2020 tax. Also she didnt give us one document back for next year tax we needed it so I called and asked to send the document, it took her almost a month and half to send the document also asked me to pay for the copy. During that time we called her so many times and top of that the document shouldve been included in original documents but she didnt include it and charged us to give it to us. When we do 2021 tax our new tax person saw the 2020 file which she did and found so many errors!!! It was painful to deal with her, if you have more than individual tax like rentals and business dont work with her at all save your time and money most of that your energy
Jul 1st, 2022

I chose Holland Tax and Business Solutions based upon their reviews. Unfortunately my experience was terrible from start to finish. I called and made an appointment to meet with Faye Holland. Prior to setting the appointment, I verified that she was able to handle an out-of-state return. During our meeting I again verified that she was able to prepare and out-of-state return and we discussed my situation. I provided an itemized list of expenses and supporting documentation, and we discussed several times that I work remotely in a different state. She asked for some additional information which I told her I would email to her. She said once she had that information it should only take her a couple of days to prepare my returns. Upon leaving I asked for her business card - she handed me a general company card and wrote what appeared to be her personal email address on the back of the card. Red flag #1. A week later I had not heard from her, so I called her office and emailed her. She said she had gotten "distracted" and had not yet started on my returns, but assured me she'd start working on it and let me know when they were completed. Red flag #2. I let her know I would be in Maine for a week and available to stop by upon my return. 3 days went by after I got back and I heard nothing. I then had an "urgent" voicemail from Faye, and when I returned her call a couple of hours later, she had left for the day (3:00 on a Friday). Her receptionist told me she'd probably be back in the office that night and would give me a call. Two calls from me and two or three increasingly frantic emails later and I finally heard back. She said she was not happy with the totals she was getting and asked me for expenses I had already provided. Red flag #3. She said she would call me later that afternoon with revised totals. Crickets. I called her the next morning and she provided my totals. I stopped by to sign and pick up my returns, documentation and payment vouchers yesterday. Nothing was explained to me about what I was signing, and I was not provided the opportunity to go over the returns with Faye. I also asked if I would be receiving some sort of notification that the returns had been filed and accepted by the IRS, and was told no, but to check the website in 2-3 days. I simply paid for her services and left, assuming the accuracy of what she prepared. Big mistake. I went in today to prepare my payments, only to find out that she prepared the state return for the WRONG state! We are past red flags at this point. I immediately emailed her being that it's the weekend, and she immediately emailed me back placing the blame on me because she had forgotten. My out-of-state address is on my 1099 and literally every other piece of supporting documentation & tax form I provided to her, and refer to our initial conversation. She also failed to return half of the original documentation I provided to her (including my 1099), as well as a Schedule C with an itemized deduction breakdown. She said it was a simple fix and she would prepare an amendment for me to come back and sign and a new amount for state. After emailing a couple more times without any response, I asked her not to prepare anything further. A phone call would have been much appreciated, rather than combative emails - seriously unprofessional. At this point, I don't know what has or hasn't been filed, or what I actually owe and today is the deadline. What is abundantly clear is that my business was not at all valued and frankly, I'm not sure it was even wanted. Shame on me for ignoring the many red flags. I do not recommend this company.
Apr 26th, 2021