AT&T Store

I had the pleasure of working with Katy on getting my new phone and setting it up. She made an experience that is usually exhausting, an expectionally pleasurable one. All of my questions were answered and her level of customer service was exquisite and friendly.
Mar 24th, 2024

The employee that helped us at the AT&T store named Lacy was amazing !!!! He is extremely knowledgeable, fast, smart and funny , he made our trip to the AT&T store fun :) And helped us with what we needed an went out of his way to take care of things and educate us on things that were available or that we haven't heard of yet, made sure we knew all current options. He is an A+ employee and I hope he gets the recognition that he so very much deserves.
Sep 30th, 2023

Haley was the only one working in the store yesterday afternoon when we came in as a family of 4 to all trade in our iPhones. She was so helpful and knowledgeable. While she was transferring our data to the new iPhone14s, she also helped several walk-in customers with problems they were having. She never seemed frustrated or overwhelmed. She also helped my husband get a new Otterbox and screen protector put on his new phone so he'd be ready to go to work tomorrow! We were all impressed and it made me happy we chose to stay with AT&T!
Feb 15th, 2023

The representative was very nice but did not explain that the credit we were receiving on a phone that we turned in was going toward a credit over the next three years on the contract. I asked if I can buy out the phone and get the $800 credit that I was supposed to get and they told me no that I would have to pay the original price for the phone which is $1,200.00 makes no sense to me you're getting a phone and giving me $800 credit but then I can't buy it out for the balance of the phone??? I'm really upset over the whole situation and possibly getting ready to switch carriers.
Jan 29th, 2023

Oct 30th, 2022