Costco Vision Center

Very impressed with the quality of service, knowledge and friendly staff, and overall speed. Glasses were done very quickly. We came to pick them up and were helped by Karl. That dude is probably one of the nicest people I've met in my life. While adjusting our frames, he really made us feel like he cared not only about the quality of service he was providing, but like he genuinely cared about us as people. Loved the experience.
Jun 21st, 2023

Amazing customer service, great insight and help, Karl at the eye center is amazing! Lots of care and detailed explanations, overall maybe the best eye care experience I have ever had!
May 29th, 2023

We came to Costco Vision Center to get my glasses adjusted and met Mr. Karl, who not only repaired my glasses and replaced the nose pads, but also my wifes without a second thought (he actually just looked at her glasses and asked if she wanted hers adjusted just in case). Throughout the whole process, he was incredibly friendly and outgoing. He was a joy to work with and his customer service skills were amazing. If I could ever suggest a place to get glasses adjusted or repaired, I highly recommend this Vision Center solely because of Mr. Karl. Thank you!
Jul 27th, 2022

The old guy is condescending and had a lot of excuses and refused to just take a drop off because of who knows of any rational reason. Especially after I just saw him messing around laughing with other customers. Retire early please.
Oct 6th, 2020

Cheap quality, cheap service. Purchased my glasses in March last year in Manassas Costco optical, in December 2019 I noticed a fogy spot and deformation on the far right edge on the right glass, went to the store to see what they can do about it, the lady said that the can't do anything about it and it might be a heat related, I told her that I don't shower with them, and there is no way that I exposed to over heat, she asked me to call the manager and gave me a phone number that no one will answer day long. Will never buy again, it is cheaper for sure, but looks like cheap quality cheap service.
Nov 8th, 2019