Wingstop

I really want to point this out! April 11 2024, at 10:06pm I went to pick up an order for Uber eats. After the order was given to me by one of the employees I noticed I havent been able to verify the order with the ticket in the bag. I kindly ask in Spanish to the lady in the cashier, How can I make sure this is my order? and she reply with an attitude we dont suppose to leave the tickets in the bag for Uber eats delivery. I kindly ask her one more time, How can I verify for my customer that his order is complete? And she reply with rudeness and a really bad attitude again, your job is only pick up and deliver the order if their is any mistake Uber will contact us them her coworker another lady came with such a bad an sarcastic manner said also have work for Uber thats not your job to ask for verification I have answered my only question was how can I see my customer order in the ticket because the ticket was never shown to me, she show the ticket very irritated and I thanks them for let it me make sure I delivering the right order. I am a customer for Wingstop from many years and this is the last time I will go back WINGSTOP MANASSAS CENTREVILLE RD. to purchase any order! Customer satisfaction: 1/10 Customer oriented for the two ladies 0/10 Recommending WINGSTOP MANASSAS CENTREVILLE RD never again. Att: General Manager Please follow up with me for more clarification at this matter. PS: Your employees need more training on customer service at this location
Apr 11th, 2024

I visited this location this evening, and receive the worst service Ive ever had in my life. After placing my order, and realizing how dissatisfying it was, I had asked for a refund. Not only did the employee refuse a refund, refused to give me her name, refused to give me who her head advisor was ect . I left the restaurant with no food, no refund, and no resolution offered from the manager whatsoever. I would not recommend this establishment to anyone for any reason.
Apr 1st, 2024

Kaylie took my order precisely and accurately, I loved the way she explained the flavors they had Sandra is very friendly and professional with customers and the entire team is very friendly they make you feel like family and she delivered my order Kimberly is a Very friendly girl and she delivered the order to me on time and the place was very clean. I would definitely come back again.
Mar 28th, 2024

Marlyn took my order and it was complete and the Cajun potatoes were good and they gave me cutlery which I loved.
Mar 27th, 2024

Kimberly tok my order and came out fast and hot delicious
Mar 23rd, 2024