Phone Doctor

The Phone Doctor in Herndon was a great place to take my phone after it fell off my car on Fairfax County Parkway. After laying on the road for 24 hours and being run over many times, The Phone Doctor somehow managed to repair it. Since the phone was new and not paid off yet, it was great to hear that they could fix it at a reasonable cost. The staff there kept me informed of the progress and made every effort to get it back to me as soon as possible. Thank you Phone Doctor!
Apr 1st, 2024

Awful service. Horrible experience. Had a screen protector put on and within days, had air bubbles all over the screen. I work, obviously, so I couldn't go back until Sat (1 week + 3 days), and was told I'll need to pay full price for a new one. The screen protector was lifting at all 4 corners and had bubbles in the middle of the screen. It was obviously not put on correctly. The girl at the counter - named Sinai - kept going to the back and coming back responding she was told the most they can do is a $5 discount. When I asked to speak to the person whom she was talking to, she straight up told me no he was too busy. When I said she needs to tell him I'm waiting to speak to him, she finally went. Upon returning - by herself - she said the manager isn't here. So the person she was speaking to was apparently just a tech - named Frank - and didn't even have the authority to approve or deny a replacement! I had to repeat 3 times that I want the manager to call me before Sinai agreed and handed me a post-it to leave my phone number. The level of incompetence I just dealt with blew my mind. Let's see if I actually get a call from the manager.
Feb 29th, 2024

Great Experience - Helpful Employees Fixed My iPhone Today And Looks Like New Helped Me Choose A Good Case And Installed a screen protector Highly Recommend
Feb 28th, 2024

Great Service. Came in for a screen replacement on my iPhone. Was in and out in half an hour or so and the price I paid was reasonable. I will be back if I need future repairs
Feb 23rd, 2024

I got my screen replaced and got a screen protector with a case all for a good deal. Awesome service and fairly quick!
Feb 20th, 2024