Haymarket Dental Complete Care

UPDATE 3 - standard cleaning today. Great service. Highly recommend. UPDATE 2 - The best example of a professional organization is how they handle adversity and challenging situations. Over the past few months I have had a challenge getting a reimbursement for a procedure. The issue revolved around what the insurance company authorized, when it was processed and how the back office communicated with me. As a result I become frustrated and will go so far as to say ANGRY with the process. That doesn't mean I was incorrect, however, after having a conversation with Dr. Moon directly (he called me) it is clear that he handled the situation exactly as I would have expected every professional service company to handle it. Not only did he reprocess my claim, he went the extra mile to personally reimburse me from his own pocket while he waits for the insurance claim to reprocess. Furthermore, during our conversation, instead of arguing with me or defending the events, he took responsibility for the challenge and used it as an opportunity to provide training and procedural insight to his staff. Again, exactly what so many other less reputable companies simply don't do these days. As a result, I am more than happy to recommend Dr. Moon and Haymarket Dental Complete Care to anyone in need of dental care. Just a quick note on my actual procedure: I contacted my previous dentist because my tooth was hurting and I was about to go on a trip. When I spoke to my old provider they graciously said we can see you in TWO WEEKS. Dr. Moon's team made time for me same day - Dr. Moon provided exceptional same day service where he saved a severely fractured tooth with a crown he made in his office while I waited. Again, Dr. Moon - thank you for taking the time to reach out and work through the insurance/communication issues personally. Much Appreciated.
Mar 29th, 2024

I was a patient a while ago but never got around to writing a review (Dr. Moon was the dentist in charge). I had lots of negative experiences, from exorbitant wait times, to faulty estimates that were (TWICE!) corrected after the procedure had already started, to recommending a root canal and crown which maxed out my insurance and didn't work, just to say afterwards that he "expected that the tooth would need to be pulled anyway". WHAT? The worst part was that I had zero issues / pain going into the procedure and have had issues with the crown ever since. That's after the root canal had to be repeated. I would save myself the hassle and go somewhere else. I'm very happy with my new dentist. But seriously, anywhere else is probably better.
Mar 21st, 2024

Staff is very friendly and knowledgable. Office is clean and welcoming. They arent pushy with procedures you dont want like some dentists i have been to before.
Mar 17th, 2024

Profesional and makes you feel comfortable
Mar 15th, 2024

Mar 11th, 2024