DuPont Community Credit Union

Came through drive thru on Saturday to Deposit Efs checks for my husbands business and he asked cashier to look up his last Efs check transactions and she refused. She stated that they have all the lanes to take care of and my husband would have to come back Monday-Friday inside bank. However my husband is an over the road truck driver and cannot usually make it to bank during the week so the weekends is the only time he has to come to bank. Keep in mind it was 11:45 and they close at 12 my guess is she didnt want to deal with it being so close to closing at noon. Ive worked customer service for almost 21 years and this is not customer service. teller 1913 is who served us!
Jun 10th, 2023

Apr 24th, 2023

Very easy to open an account online with the option of picking up your new card at a branch location or having it mailed. Staff was super friendly at the branch in downtown Staunton. However, they are extremely behind the times. What is the point of connecting an external account for transfers if after the transfer have been completed you still have to wait 3 days (excluding Saturday, Sunday and Holidays) before they release your transferred funds?? Transfers everywhere else in the World are immediately (a matter of seconds) available. This is a major problem for me as I always need access to my monies.
Aug 5th, 2021

Your employees are always very good. But today at the Kaylor park, Harrisonburg location I have to express one employee that was just extraordinary. I unfortunately did not get her name. She was a younger black woman with short curly hair. As I said your employees are always very nice and cordial but this woman went above and beyond and helped me with a situation that could have been very stressful. She helped me replaced my debit card and put ahold on my account due to a breach. She has a desk as soon as you walk in right in the center. I hope she's recognized because she's really awesome. Thanks again
Apr 23rd, 2021

Dec 11th, 2020