Congressman Ben Cline

Jan 5th, 2023

I had major success with getting help the first month but by the last few months, I've had little to no contact back in regards to my tax return. When an update date is given, there's radio silence on the day and after multiple emails, I'm given a "We'll check back at this date". I understand it's not the assistant's fault by any means but a little communication would be great. I had a very important question that has been unanswered for over three weeks now and I haven't heard anything back from Emily. After spending many days in a state of panic over a misunderstanding on my tax statement, I found out what the issue was. A little communication would have been great or at least have been given my tax advisor's contact information. Instead update dates were met with silence, emails were delayed for an extended period of time. And now there's no response at all. I don't know if this office is temporarily closed or she's sick. I'm just disappointed in the lack of communication and support.
Mar 5th, 2022