The New Banister Chrysler Dodge Jeep RAM Service Center

Mar 4th, 2024

Didnt tell me the full truth about when we start paying and we missed and were late for our payment and on top of that wasnt well informed on car condition it was in since it was returned from a precious customer
Feb 21st, 2024

I bought a Audi from them it broke down about 2 months later after 6 months the engine was gone Im out of 20,000 as what they charged me due to me not knowing about cars Im a 58 year old female that got taken by my own people please bring someone with you iamb youre buying a used car.
Dec 18th, 2023

Worst place to take your vehicle too.
Dec 3rd, 2023

Had a problem with the PCM / EPCM module on my 2019 Ram. I live in Suffolk and went to Southern Ram on Western Branch Blvd, they couldn't take me that day (Tuesday) but made an appointment for me for Thursday, 8am. After I dropped my truck off, the lady asked if I needed any of my keys, and I asked why - she said it might take a couple of days. What? To do a diagnostic??? I called the general manager after I got back to my office (he wasn't in when I arrived, perhaps that's part of the problem) and left a message. He called me back and I explained that as a business owner, I could not leave my vehicle for days just for a diagnostic. He checked and called me back and said one of their service techs had left, and they were short handed. They would not be able to check my truck that day, but could to it Monday. Seriously?? Why didn't they schedule it for Monday to begin with? So I got my truck at lunch and told them never again. I searched and found Banister and called to see if I could get an appointment for a diagnostic. They not only got me in the next day, but fixed the problem while I waited!!! If I had left it with Southern, they wouldn't have even looked at it until the next week! Banister - you don't just give service lip service (like Southern's marketing), you mean what you say. I'm very happy with the service I received, and I'd give you more than 5 stars if I could! Great job!
Mar 7th, 2024