A-Mass, Inc.

I was connected with A-mass thru home serve. I have a leak in my sewer line so there is sewer water pooling in my backyard, at the side of my house and in my crawlspace. And my house and yard smell horrible! Not to mention the health hazard! Amass came out while I was at work on Friday so I only communicated with a woman (I believe from homeserve, I'm not sure) after his initial visit. She told me that 20 feet of line needed to be replaced and they would start on Monday. Great!!! I took the whole day off work so I could take care of my dogs and make sure my son was able to access a bathroom. I'm assuming the water will be turned off so I spent Sunday prepping - washing dishes, washing clothes, filling up bottles of water for the dogs, etc. Sunday night I started wondering what time they were coming in the AM. I thought for sure there would be a text or an email. Nothing! I finally called Amass Monday morning and he didn't really give me a time he'll be here. It kinda felt like he was saying a lot but nothing at all. I have a few obstacles in the area of the sewer line so we discussed those things and his concerns but he never really said when he was coming. He did say that someone would come mark the gas line though. That person showed up in the early evening! No one else showed up on Monday to do any digging or anything further. While talking with Amass on Monday, I told him I'd be working Tuesday (today) but I'd be home around noon. Again, he said a lot but nothing but he did give me the impression they would be coming today to start something! And he said I didn't need to be home. I mean this is a big job! My huge HVAC system needs to be disconnected and removed (according to Amass), my Camellia bush might need to be dug up, and part of my fence needs to be removed BEFORE they can even start digging. Not a word from him today. No call, no text, no email, no one in my yard! I can understand that a company is busy but give me a date that you actually plan to be here. Don't string me along. My time matters. If you can't start the job until Friday, tell me! After sitting here all day waiting for some kind of communication, I looked up his company and found the negative reviews. I do not want to drag this issue out any longer than it needs. I need to have my sewer line, my yard and everything else back to where it should be. Since Amass has not even started any part of the job, I had homeserve reassign it. UPDATE: The owner arrived this morning. There was no text or call before arrival. I had already cancelled his services thru homeserve. Unfortunately homeserve did not tell him so it was left up to me this morning. He was very polite and friendly. UPDATE #2: A plumber from another company came out a few days later. He said it was a backed up line. He snaked it and removed some roots. Most of the sewer line AMASS wanted to replace wasn't even part of my current sewage system. My house was flipped a few years ago and the sewer line was rerouted. The part that had a crack and was leaking into my yard was acting as an overflow. AMASS never even put a scope into my line to see what was going on. In fact when he came to my house, he was in my yard a total of about 5 min. In which time he deduced I needed 20 feet replaced.
Apr 3rd, 2024

I'd give zero if I could. Job started before Halloween 2023 and here it's January 17, 2024 and this lying man still hasn't finished the job. Repeated promises saying he will be here the next day, or next week, and the job remains unfinished. My yard is a total mess. My wife and I are in our sixties and I guess we'll have to get some shovels and fill in the trenches ourselves. Owner James Newsome, you should be ashamed of yourself.
Feb 7th, 2024

Absolutely do not use this company for any type of home repair. My warranty company sent him our 2 days before Christmas eve to repair my sewer line. He sent me pictures indicating the problem was fixed. This was obviously false because the next day the problem came back in full effect. On the 23rd he lied to me and the warranty company saying that he was coming back to rectify the issue. Of corse I found out he hadn't shown up when my tenants called to inform me there toilette were still not working. It wasn't until I reminded him Christmas was coming up and my tenant had poop coming up in there shower and also threatened to post a complaint with the warranty company that he said he would come back out. His word meant absolutely nothing because not only did he not show up. He never even called to say he wasn't coming back. Absolutely do not use this company for any services!!!!!!
Dec 16th, 2023

No communication. First appt was supposed to come by between 9a-1p, didnt show up until 7p unannounced. Second appt was a no call no show, while water continues to leak into our yard. Would not recommend.
Dec 8th, 2023

If youre reading this before you have A-MASS, Inc plumbing come to your house to fix your problem, get a new plumbing company. James started my plumbing job prior to October 30 and said everything he was going to do and made it sound great. From when he started to November 28, it was always an excuse on why he could not start the work and why it is taking so long. He will inform me that he will be at my house after 3pm and show up around 8pm and not really do anything to progress the work he started. After using all his trash bags for dirt, he filled my closet with it and I asked if he was going to clean it he informed me that he said in the beginning that this job was going to get dirty. He had his friends from another plumbing company show up to my house and work on my plumbing issue. I lost trust and had another plumbing company come out and informed me that he put the wrong pipe size, didnt connect the ventilation for the pipe and just overall did a sloppy job. When I told James about what the other plumber said he got upset and rude. Told me that the other plumber can fix it then and left with my plumbing still not being fixed. I wish I can give this company less than a 1 star review. Dont go with this company.
Nov 18th, 2023