Rita's Italian Ice & Frozen Custard

This is the only Rita's close by to me that is still open during the colder months, and unfortunately I feel like you can tell tell that they have changed either management, ownership, and/or procedures recently. This used to be my go to place to treat myself, but this year the staff just makes me feel guilty for coming. Unfriendly employees for a dessert shop, dirty back of house, roaches in their bathroom, old tasting ice, and an overall unwelcoming atmosphere. Not certain what happened to this place, but I miss the old Rita's.
Mar 31st, 2024

Childhood favorite. Good to see quality of food hasn't changed. This specific location was un-kept and dark. It was a very unwelcoming atmosphere. Machines were dirty. Staff appeared to hate being there. I get no one likes working, but being friendly is literally part of the job.
Mar 18th, 2024

Mar 5th, 2024

Monday night going to get ice cream for the family should be fun. Not with whoever yall have working. Tell them 3 times my size for them to still get it wrong. Did not add in my toppings. And to top it all off I have no clue how much I spent I was never given a total just took my card and ran it and never gave me a receipt. Oh but she was definitely worried about talking to the customer that she was hanging out behind the store with when we pulled up and engaged in conversation with the entire time we needed to be properly served. Ice cream great as usual but training and management needs to step up at this one.
Mar 5th, 2024

I always come here and normally I have a good experience but this last time there was someone in the window who was very room and when I asked for whipped cream which comes on a Sunday she gave me an attitude and put a very little bit over her mistake I probably will not be back
Mar 3rd, 2024