CPR Cell Phone Repair Hampton

If the service representative wouldn't have been so rude and inconsiderate during my experience, I may have been able to give a better review. I came to CPR upon a recommendation from a friend to get my screen repaired quickly. When I arrived, the representative (white male with glasses and brown curly hair) informed me that they did not have my screen and would have to put an order in. Fine. So I paid a fee and was told that when they received the screen, I would receive a phone call. I waited for days and weeks. Never got a call. So I come back to the shop and ask if my part came in. He replied that it came in but since they 'called' and 'never heard back', they returned the part. When I asked when they called, he said that he couldn't remember. They had no log of when they allegedly called and I also never received a voicemail from anyone....sooooo, instead of him apologizing for the mistake of sending back the part without contacting me or informing me (which could have been an honest mistake if he called another client by mistake) he began to get aggravated deflecting the blame, saying that it's not their fault that my part was returned and that my part would've come in days from when he ordered it. I understand... but I NEVER received a call from this company. I have my phone on and I was literally waiting to hear from them to get my phone fixed! Also, when I ask for a refund, I'm told that I can't receive one since they ordered the part and allegedly called me when the part was ready. Except they didn't call me, didn't leave a voicemail, and just sent back my phone screen unbeknownst to me. So I had to wait AGAIN for them to order a new screen and replace it on my phone since I couldn't just get a refund and go somewhere else for business. The same guy said I would receive a call back by Monday. Once again, I didn't receive a call and had to reach out to see if my order came in. So due to this company's negligence on multiple occasions, I will not be back for business or make any recommendations to them. It bothers me that the customer service didn't at least have the decency to admit when he was clearly in the wrong (TWICE) and couldn't at least apologize for the inconvenience at the very least.
Apr 2nd, 2024

Feb 5th, 2024

Feb 3rd, 2024

The employees were nice. It took them 3 hours to fix my cracked screen on my galaxy.
Jan 29th, 2024

A true nightmare, aggravation, time, and money wasted. If I give a negative star, i would. I took my phone for a charging issue since t-mobile couldn't fix it. OK, a charging port. A few hours and I will have my phone back. It took 2 days for the part since they didn't have it, OK? I had to purchase a cheap phone so I could live and work. 2 days came, and they said it would be a few more days because it was a bigger issue and a piece was broken. No cost to me, which was great. Meaning. They messed up and tried to fix the issue. Took home. Several hours later, I didn't want to charge, and the screen keeps blacking out. Called and told me to come back. A week later, I had the same darn issue. Called and said that the issue was happening with us. Why give me the phone back with the same issue. Gave them back the phone, someone else everything is fine. Each time I told them not to wipe clean my phone, there are documents that I need and important legal documents I need for court. . Nope, I'm still having the same problem out of money time and patience. Now they are telling me its a software issue because of the apps I have on my phone. Never had an issue until they touched my phone. Went in with a charging issue left with a broken phone. Never once did they apologize for them, fu..... up or time wasted. Will I ever go to these people again. They were rude and incompetent.
Feb 16th, 2024