Hampton Roads Car Care

Mar 30th, 2024

I walked in and there were four people at the front desk and all of the completely ignored me. I stood the for 5 minutes and no one acknowledged me.I ended up just walking out without even word to anyone. Terrible service and very rude staff. They must be so busy they dont need the money.
Mar 17th, 2024

I really wanted to be able to give 5 stars as the customer service from the ladies up front was spot on. I took my car here because the engine light was on and they are repair pal certified. They seemed to locate what we thought was the issue fairly easily, got the part quickly, and I was very pleased. However, before I even left the parking lot the engine light was on. They offered to look at it and kept it all weekend to do more diagnostics, at no additional charge which I greatly appreciated. However, they were not able to find an issue and advised I take it to a dealership. The car was sounding really awful and I did not feel sage driving my son in it, which is why I didn't wait for my dealership appointment. Now I wish I would have as I would have to pay another deductible at tye dealership to get the issue fixed. The car is still missing when being turned on and it is shaking violently when the air conditioner is running. I know they can only do so much, and I appreciate everything they were able to do, but now I'm right back where I started. I should have just waited and gone to the dealership.
Mar 30th, 2024

NEVER WANTED IT DONE FOR FREE!! Was willing to pay even though I took it too you and told you lights were on but was advised to drive it around, issue could have been avoided but when car was stuck on side of road you all told me I had to pay for the tow. Which I thought was wrong because you told me car was fine, I dont like being ripped off and that is exactly what was happening. Sorry you hate the truth in my review UPDATE*I LEFT THIS REVIEW BELOW THIS MESSAGE AND NOW BECAUSE THEY SAW IT THEY WONT FIX CAR EVEN THOUGH THEY MADE IT WORSE DO NOT GO HERE!!Now let me tell you all the entire story lol. Ok so i have been coming here since the grand opening years ago NEVER HAD AN ISSUE and because you couldnt beat the prices. So I went in Friday because my car kept needed a jump, they did a diagnostic and boom it was the alternator. I had already brought an alternator so they just put the one I had on there because THEIR ALTERNATOR WAS 500 DOLLARS. Mind you I have a 2010 Jeep Patriot lol within 24 hours the lights on dash starting popping up. I called them brought it in they told me just drive it around until the lights cut off next day I had to get the car towed because it completely died. They charged me for the tow even though they told me to drive it around then told me it was 1500 dollars to fix and guess what the problem is THE ALTERNATOR lol so this is a long review and I honestly dont know what happened to this place but for people who dont like to get ripped off just go next door they charged 323 for alternator replacement. YOUR WELCOME!!
Mar 12th, 2024

Mar 6th, 2024