The UPS Store

Alex was super helpful
Nov 10th, 2023

Nov 3rd, 2023

Oct 22nd, 2023

Marlon is the best. We just moved into the area and every time we bring a haul of Amazon returns to the store, Marlon greets us with the biggest smile on his face and is always so patient with us. So professional and kind.
Oct 4th, 2023

A shout-out to manager Marlon, a hands-on leader whose proactive approach is commendable. He's not just a manager but a part of the crew, eagerly jumping in to handle boxes and readily engaging with customers and staff. Marlon's love for his job shines through his constant smile and the energy he brings, making the store feel like his playground. Whether hes packing boxes, chatting with customers, or enjoying the workday hustle, his passion is palpable. I frequent this UPS store for Amazon returns and shipping our own packages, and its always a delight to interact with the team. Alex deserves a special mention for impeccably directing the flow of operations, ensuring seamless coordination between customers and UPS drivers. During COVID-19, as online shopping became our norm, this UPS store has been the backbone of Great Falls. Their diligent work, often under the pressure of processing multiple returns and coordinating with heavy UPS trucks, has not gone unnoticed. We, as a community, owe them our support for their tireless efforts. Every team member, from Evy, the young lady with the striking purple hair highlight to the young assistant Jaalen, with his always smiling face, provides exemplary service. I cant tell you how many times I have forgotten box and they have provided assistance or printing labels directly to their printer with speed and efficiency all that requires effort, knowledge and ability to do a great work and all of them provided that and more. They offer a range of supplies, like tape at reasonable prices, and boxes for those last-minute Amazon drop-offs. This team's diversity in personalities and strengths creates a perfect blend, making this UPS store the go-to for all our mailing needs. I wouldn't dream of going elsewhere and I extend my heartfelt thanks to Marlon for his exceptional leadership. His skill in managing both his staff and customers ensures the store meets our neighborhoods high standards. A gentle reminder to the community: although the team is accommodating, we should respect their closing hours. Lets not make last-minute visits - they deserve to join their families on time. Thank you, UPS Store team, for your remarkable service. We cherish Marlon, Alex, Evy, Jaalen and the entire UPS drivers team. Looking forward to many more years with you as part of our Great Falls Village family. I recently distributed chocolates as a token of appreciation, and I encourage all Great Falls residents to consider dropping off a thank you gift for this amazing team. They go above and beyond, often working after hours to process our items, ensuring we receive our refund statuses promptly. So, if you have sweets or any kind of treat to share, please do. They are a treasure to our community, deserving of our utmost respect and recognition for their hard work.
Apr 9th, 2024