FreshMove Media

I switched over from a different marketing firm that ran my Google ads, and it is a complete 180 experience. As soon as fresh move, took over, my ad spend was actually doing what it was supposed to do. The leads were just pouring in and business is great! The customer service at fresh move is awesome. And the team really really cares about you as a customer. They also built my website and I am so happy The photo shoot that they set up for you is amazing! The photos are so great and they look like stock images, but they are just you and your company!
Feb 7th, 2023

FreshMove Media is hands down the best marketing and website team in Richmond! Their team is professional, knowledgeable, and extremely helpful! I recommend using their services if you are looking to expand your business and increase your profits!
Jan 27th, 2023

The Fresh Move Media team did a fantastic job revamping our media platforms. The website build completely changed the functionality, engagement, usability, and appearance of our online presence. Fresh Moves attention to detail and energy enhanced the experience. We are excited to continue to work with them on future projects.
Dec 22nd, 2022

Ryan with FreshMove Media provides incredible customer service. I have been working with Ryan for years and his designs never disappoint. If you need social media or website design in the Richmond area, you have to contact Ryan.
Nov 25th, 2022

We hired FreshMove to build our website as well as create a marketing plan that included video, label design for our products etc. Their quote was substantially higher than everyone elses by almost double, but we liked James & Ryan and wanted to support a local company as most in our industry are on the West coast. The website was to be completed in 3 months and then at that point we would roll in to a monthly retainer to create ads, social, additional media etc to push consumers to our website. After 3 months, we didnt have a website OR product to sell due to supply chain issues, changing manufacturers etc. FreshMove continued to charge us $3500/month to the tune of $17,500 even after multiple e-mails and text asking them to please stop and to provide us what exactly the $3500 was going to since we a) didnt have a website and b) didnt have product to sell so what the heck were they doing?! They FINALLY stopped charging us after 6 months (they did stop for 1 month in that 6 month period). Once we had product and the website was complete, FreshMove resumed the charges at $3k/month and we were reassured they could market our products in the CBD space. After the first month, every single ad was blocked. We didnt have one sale. They proposed an idea which could open us up to HUGE liability by bending the truth and marketing the products as hemp infused vs CBD. We reluctantly agreed to another month and stillzero sales and another $3k gone. Finally after the 3rd month, we ended our relationship. James and Ryan took our money and used us as Guinea pigs to learn about an industry it became very apparent they werent familiar with. We trusted them as the professionals and would have respected them being honest that they couldnt help us. We requested our funds to be returned and they said they would give us $4500 back (half of the $9k we had spent since the site was up and running and we had product) and they would run ads for us and let us use their podcast studio for 6 months at no charge. They knew they had misrepresented themselves. For us, that wasnt acceptable as we had spent a total of $56,500 for the site and marketing. We requested the $17,500 be returned and we were MORE than generous in stating they could keep $4500 for whatever they did during that time. When that wasnt acceptable and we stated we would file a complaint with the BBB, FTC & other platforms so as to avoid a lawsuit and settle amicably. We received a letter from their attorney citing defamation if we did those things and that FreshMove would give us $3500 (now $1000 less and none of the other options). The definition of defamation is the act of communicating to a third party false statements about a person, place or thing that results in damage to its reputation. Everything I have stated is 100% true and I have documentation to back it up. This is a review of a company and the people need to know who they are getting in to business with. We thought James and Ryan would do the right thing, but now we have to file a lawsuit and take up MORE time and MORE money when we are already a new company that has lost tens of thousands of dollars due to the ineffective marketing practices of FreshMove Media. The whole experience has been disappointing. Hopefully they will do the right thing in the end and we can put this all behind us.
Nov 22nd, 2022