Verizon

With all of the running around my husband and I endured today, Angel at this location was the absolute best!!! She fixed a problem THAT WASNT EVEN A PROBLEM! She deserves a raise, promotion, ANYTHING REWARDING! :)
Mar 22nd, 2024

Not a very good experience, no attempt to resolve anything, The person in the desk had no intention to help
Mar 17th, 2024

I had the worst customer service experience at this place! The guy sitting at the front desk never had any intention of helping me with what I wanted. I went twice, once to request information for an account transfer and the second time to do it and acquire two new cell phones. He never had any intention of helping, did everything possible to get me out of the way, and refused to assist me. HE DIDN'T EVEN HAVE THE DECENCY TO LOOK ME IN THE EYE WHEN I SPOKE TO HIM, and his attitude was always as if I were a nuisance to him! He told me he couldn't do anything and only gave me a number to call, providing incorrect information. I went to another Verizon the same day, and they helped me very kindly with my request and EVEN offered me very good deals. I was about to leave Verizon and switch providers because of the way the first guy treated me. His attitude was always annoyed. It's very regrettable to have to go to another location simply because he isn't willing to serve the public! At the Verizon at 7720 W Broad St, Richmond, they resolved everything and told me it was a very simple process.
Mar 17th, 2024

Phillip was so kind & patient with my family. He explained everything very clearly to myself & my parents. Thank you, Phillip, for being so good to us! Excellent customer service & excellent conversation!
Feb 9th, 2024

Just wanted to say that my wife and myself were impressed with Justus. He delivered excellent customer service and solved an issue we had on our phone order with Verizon. I would highly recommend Justus.
Jan 30th, 2024