Cheryl Myers - M&T Bank

Whats wrong with this breach ! Really Bad Costumer service ! Make me us wait over 30mins just to take my own money !! You have to be kidding me!! Dont even bother and what type of bills I want !! Im traveling and I need change thats the reason I came to the bank and cash my own money and they make it so hard !! Dont wasted your time on coming to this location !
Feb 27th, 2024

Another business that doesn't train or educate their employees. After over-paying a car payment I stopped at the Fredericksburg branch to ask that the additional funds be applied to the principle of the loan. First the teller told me that that could not be done, flat out, wasn't something that M&T did. I then spoke with the "Assistant Vice President" (isn't Vice like assistant?) Ms. Walker, told her what I was trying to do and was told that they couldn't do it at the branch level. Then I called the Customer Service number and found that they certainly could have made the call and done this for me. Which is all I was asking for. Bad customer service from untrained employees.
Oct 27th, 2023

Aug 7th, 2023

I opened two accounts at M&T Bank, after the death of a family member. All of the employees are phenomenal, from ordering checks, to preparing cashiers checks to notary services. They are very patient and understanding. Great customer service.
May 19th, 2023

This review is of the bank itself and not this particular branch, it's just the one I was forced to visit before getting access to my funds. They let me open an account online back in November, deposit a significant amount of money to meet a promotional balance, and do a direct deposit of more funds for another promotion they ultimately didn't honor. As soon as I tried to transfer a portion of my funds to another bank they froze my account. The fraud dept said the branch people put a hold on it, and the branch people said it was the fraud dept. So someone was lying. Both refused to remove it until I visited a branch in-person. So I was forced to take an hour out of my Saturday to visit the branch in order to remove my funds that they decided to hold hostage. Never again will they see a penny from me.
Jan 9th, 2023