Geek Squad

Normally my experience with the geek squad in Fredericksburg has been very positive but today they have shown their customer service sucks their communication skills need a lot work and overall think they are above those of us that come to them for help. I purchased a new all in one and requested the data from the old be transferred to the new one if it could be done. Time frame given olny a few hours we will have it back to you today. Go in to pick it after 6 hours for the rep to state its a 2 day turn around. My thing is this tell me that up front so I can make an informed decision instead of holding my equipment They hold a monopoly since radio shack and circuit city are gone. NOT HAPPY WITH THE CUSTOMER SERVICE IN FREDERICKSBURG THE LAST 2 DAYS
Apr 7th, 2024

Employee name Christian is very rude and disrespectful
Apr 2nd, 2024

..very helpful in a pinch...
Jan 10th, 2024

Outstanding service X 2. I had a great installation of my new TCL TV with a wall mount. They arrived on time and installed it perfectly. Everything I needed to know was explained in great detail. Had an issue with the TV not turning on a few weeks later. Called the national Geek Squad number and the man told me what to do to fix my problem. These folks are great. Another reason why I shop at BestBuy.
Dec 22nd, 2023

DAN...AWESOME AGENT...GREAT SERVICE...professional, knowledgeable. courteous, customer-focused. DAN provided EXCELLENT CUSTOMER SERVICE at the location in Fredericksburg, VA. Thanks very much, DAN, and God's Peace be with you. JMAC-Vietnam Veteran
Dec 18th, 2023