Massage Envy - Fredericksburg

Kelly is great.
Feb 8th, 2024

Visiting from Georgia, went in afraid, had never had a facial before, i expressed concerns to front desk agent annabel and she was very patient explaining the process and what to expect, gave me water while i waited, she made me feel much better about the visit! Had the facial with Camy, loved her attention to detail. 10/10
Jan 28th, 2024

Jan 21st, 2024

I've been a member of the Fredericksburg Massage Envy for years. I have always received excellent service. Yesterday, I had a billing issue after my sessions. I voiced my concern to Annabella, the young lady at the desk and she immediately addressed my issue along with Sharon one of the managers. Needless to say they wanted to make sure that I was a happy customer and took care of my issue promptly. Thank you ladies for taking care of your clients in every way.
Dec 22nd, 2023

You MUST continue monthly payments to their membership program or they will erase your accumulated credit. After being members for some time, my wife and I have had repeated and continuous issues getting anything scheduled more than once every three months. After numerous phone calls and in person visits to try and resolve this issue over the course months, I was finally able to speak with an interim manager, who informed me that their policy is that any cancelation of membership will delete all credit on your account within 60 days. On top of that, due to all of their scheduling problems, you are now only allowed to schedule one appointment a month. Which means I either keep making monthly payments so I don't lose my credit, which I can't use faster than I can pay, or I stop paying and lose everything. Massages were great when I could get them, but it's a shame the owners resort to shady schemes to line their pockets.
Aug 29th, 2023