Truist

Friendly people but dishonest bank. Given false promotional offer to open new account, which was completed in time, and verified that it was complete by two different agents. The time promised to receive bonus passed, as did many other weeks. Then the story changes and the requirements were now not met. Friendly but dishonest. Will leave.
Aug 17th, 2023

Slow. The wait is ridiculous. There are not enough locations to accommodate the city. The staff are very nice. It is a MGMT problem. Fix it.
May 28th, 2023

Went to the George Street location today because my dad recently passed away and we needed to remove his name from my daughters account. Carter was amazing and went above and beyond to be sensitive, caring and make sure our needs were met. Initially it appeared we would have to come back later because no manager was in and the two bankers had other appointments, however Carter listened to our situation, spoke with a banker, repeatedly came back to us with information and returned to the banker with more questions. Carter solved all of our issues without us having to make a return visit. Not only that - Carter was amazingly kind regarding the entire situation. The interaction truly touched my heart and reminded me of all the good people left in the world. Carter is truly an asset to Truist and a wonderful person!
May 24th, 2023

First let me start by saying the staff here are all very friendly. Thats not the issue. They are consistently understaffed. Never once have I come here and not had to wait for a ridiculous amount of time. They are always very apologetic. I am trying to run a business. I cant carve an hour out of my day three days a week for banking. It just shouldnt take that long. Please hire more people. I think the part that is really irritating is the bankers that sit in the offices and yell welcome to truist but never emerge from their caves to help the stack of people standing outside their offices. My company forces me to bank here otherwise I wouldnt return. Again nothing against the tellers.
Feb 21st, 2023

Rachel Bowen did a phenomenal job at assisting my husband and I with our HELOC loan. We had just given birth to our daughter, and Rachel came to our house to finalize the loan and brought our daughter newborn supplies and clothes. This is going above and beyond our expectations and have recommended her multiple times to our friends and family. Thank you Rachel so much!
Oct 25th, 2022