1st Class Towing & Recovery

Mar 21st, 2024

This is the most unprofessional and inconsiderate company I have ever dealt with. I requested a tow through my roadside assistance because of a flat tire making the car inoperable . My roadside had 1st Class do the request to have my car picked up and delivered on March 5th, to an address in Alexandria VA. I gave the CORRECT address to both my roadside and this company. I had faith that my car would be towed to the correct location which is a repair shop. I called my shop about expecting my car and to ensure to call me when my car was fixed. Come Wednesday afternoon I called the mechanic shop to see if my car was done. Lo and behold I get told that my car NEVER ARRIVED!!!!! This is UNACCEPTABLE! I immediately call 1st class to find out where my car was and what the heck happened. Mind you I have no vehicle and expecting to have a car already repaired. The guy at 1st class tells me that they accidentally delivered the car to the WRONG ADDRESS! They switched the numbers around and delivered it to 6419 instead of 6149!!!!! I was kind and held my cool, and asked them to please pick up my car as soon as possible and deliver my car to the correct address. The guy on the phone said that he would take care of it and contact me once it was picked up and delivered to the correct address. It is March 6th, and hours pass yet I hear nothing from them. I call that same night again and no one had the decency to answer my call (cant even leave a voicemail), or respond to my text. Then come Thursday morning since no one is responding to my calls, I UBER to the wrong location to see if my car is still there, and lo and behold my car is STILL AT THE WRONG ADDRESS! Mind you taking time out of my day to see if they have done what they said they would. I call once again and finally get a guy telling me that his driver couldnt find the keys to my car, yet 1st class were the ones who delivered my car to that location in the first place. So they knew keys were already in the car, because they would have needed it to deliver it to the wrong address!!! It is FRIDAY 1:00pm and my car is still at the WRONG LOCATION! This left me no choice but to call my roadside to have my car actually delivered to the right location. Making me pay TWICE FOR A TOW that should have never happened and still with a damaged flat tire! I am so disappointed and in shock of how unprofessional and unreliable this company is.
Mar 9th, 2024

Most unorganized company. If you want to be lost and spend your day with them unprofessional people, use this company
Mar 8th, 2024

Utter lack of communication, no sense of urgency, and did not treat me with any kind of priority. 1st Class Towing was dispatched through my car insurance provider for roadside assistance. The first ETA I received was 75 minutes from time of dispatch -- okay, certainly understandable on a Saturday night. Request initiated at 10:38pm. The 75 minute mark came and went, and I gave a 25-minute grace period before my first attempt to call them for an updated ETA. There was no answer through their provided phone number, so I left a voicemail. I connected with my insurance again, and the agent was able to reach someone at 1st Class Towing. They gave the agent an estimate of another 40 minutes until arrival. At this point, we're looking at someone arriving shortly after 1am. The new ETA passes by, and this time when I call 1st Class Towing, someone answers, and when I ask for the current approximate arrival time, the dispatcher asked me if I was "going to be asleep" when they arrived. I was utterly perplexed by this question, and explained that I was still stuck and waiting for my car to be dislodged. He said he would connect with the driver to get an updated ETA. I never heard back from them. At this point, it's after 2am. I contact my insurance provider again, and tell them to cancel service with 1st Class Towing and to please dispatch another tow service, that I had been waiting over three hours and still had no idea when a reliable arrival time would be. That new service came and had my car dislodged within 45 minutes, including the time it took to travel to me. 1st Class Towing, please do better. I was extremely lucky to have been somewhere safe when my car became stuck, but if I had been stuck in a ditch on a busy highway, I would have been putting my trust and safety in the hands of people who couldn't be bothered to give reliable estimates or take it upon themselves to communicate accordingly.
Mar 6th, 2024

Can't thank the team at 1st class enough for saving the day!
Mar 5th, 2024