Fairfax Clinic

Front desk is very attentive. Doctor is very informed, competent and genuinely tends to the needs of his patients.
Oct 5th, 2021

May 23rd, 2020

I love Dr Viet so much. He is so nice, no word to describe about him. Perfect all my family have Dr Viet. Thanks
Mar 24th, 2020

The past experience was great. However, recently when the pandemic started, their quality of health care has really gone down. I tried giving this place a couple chances as with the pandemic everyone has been effected so we have to be lenient, but I have officially hit my end point. My results were not delivered to me but another family member which was really irresponsibly as per HIPPA. Due to that wrong information was not passed back to me. I didn't find this out till months later when needing results for work and going on the lab website to retrieve them. Another is that one of my relatives who has trouble with technology had asked me to help them on retrieving their results as well. However, when inputting their name no results were found! It's been over 2 months past the appointment in which they had gone to the lab to get test done!! So then we tried called the office to ask what was going on and they just told us that it was our own responsibility to figure out the test and call it in ourselves?? How great, you write the order but can't help us retrieving it. Well thanks for nothing. I was actually able to retrieve the results after going through papers that were kept after each appointment/ order. Thank goodness these papers were saved! And the reason to why we couldn't find the result? The name was incorrect! How is the name incorrect?? They have done test here prior and received results, but this time and this test just happened to be a different name when there was no chance in the name of the ID given or the insurance card? Anyway, thanks for the past care that we received here. We will not be coming back.
Nov 7th, 2021

Extremely unorganized, poor communication, and highly unprofessional. I made an appointment during COVID-19. Upon arrival, I waited in the parking lot for 20 minutes after my appointment time because the front desk staff could not pick up the phone and accommodate. Additionally, This office has not heightened its policies to sanitize to make patients feel safe and comfortable at all. My visit was for an annual physical and routine blood work. This was made clear when I made the appointment; however, when I got there, I was informed there's no phlebotomist due to staffing shortage and I should go to LabCorp... The office could have easily called me ahead of my appointment and offered me an opportunity to reschedule but they failed to do that. Despise my rising frustration, I was willing to go to LabCorp and let it all slide until I heard a discussion between the front desk person and the nurse practitioner that was scheduled to see me. As it turned out, they could not see me because I'm a new patient and they weren't accepting new patients. How can such mistake be made when this should be the first person you ask when you confirm appointments? I checked this box online and informed the staff that over the phone. After 30 minutes, all I got was a sad apology that no one could see me since I'm a new patient... Would NOT recommend unless you want to waste your time.
Nov 8th, 2020