Quality Renovation Builder LLC

Dear Miss Jaqleen Borokinni,First and foremost, I would like to express our sincere apologies for any negative experience you may have had with our company. We take pride in delivering high-quality service to our clients, and it is disappointing for us to hear about any dissatisfaction. I want to assure you that your case is of utmost importance to us, especially considering it is one of the first instances of this nature that we have encountered.To provide some context, our involvement in the project began when we were approached by Janis Cannady, the homeowner and our client, who had been facing repeated denials of her roof replacement claim by her insurance company. Prior to engaging our services, Janis had experienced difficulties securing approval for a full roof replacement through her insurance, despite attempts with three other contractors and home renovation companies. It was at this point that QR accepted the challenge and promptly scheduled a FREE roof inspection.Given Ms. Cannady's busy schedule, she requested that we coordinate with her tenant, Jaqleen Borokinni, to manage the details of the project. During our initial conversations with you, your desire for a full roof replacement without any out-of-pocket expenses was clearly communicated. With your consent, we proceeded to schedule the FREE inspection and initiated the process. It's important to emphasize that negotiating with insurance companies is a complex and time-consuming endeavor.Our team invested significant effort into this endeavor, which included multiple site visits and extensive interactions with the insurance adjuster, all done free of charge, in order to secure approval for the full roof replacement. Insurance companies often employ experts to scrutinize claims and differentiate between covered perils and coverage exclusions, which can include "WEAR AND TEAR." In this particular case, we encountered several areas of concern related to wear and tear. Additionally, insurance carriers meticulously dissect claims to approve only the necessary components. While we always strive to accommodate our clients' requests and address what we can, we must also work within budget constraints set by the carriers.Our roof replacement estimate was generated using the widely recognized Xactimate software program, which is used by contractors and insurance companies across the nation to ensure fair and market-aligned pricing. This estimate, provided by the insurance company, made it impossible for us to "grossly overcharge."Typically, roof replacements are completed within a day, subject to external factors like weather, power interruptions, or unexpected structural issues. We make it a priority to adhere to this timeline. However, we did receive multiple requests from you for adjustments beyond the scope of work defined in the signed contract, such as work behind the gutters. It's crucial to clarify that you were not charged for any expenses beyond what was approved by your insurance company within the agreed scope of work.With Ms. Cannady's permission, we can provide a personal information redacted carrier-approved summary as proof. Our commitment to client satisfaction led us to revisit Ms. Cannady's home multiple times to address all of your concerns. We are proud to mention that, as a gesture of goodwill, we provided Ms. Cannady with a FREE upgrade from a three-tab shingle to an architectural shingle.We genuinely regret any unhappiness caused during the course of this project and hope that our efforts and commitment to resolving these issues have made a positive impact. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We remain dedicated to delivering exceptional service to our clients and addressing any issues that arise.Thank you for bringing this matter to our attention, and we look forward to the opportunity to continue serving our clients with the highest level of professionalism and quality.