Chamber of Commerce

      Metro by T-Mobile

      ( 61 Reviews )

      Metro by T-Mobile
      • 17997 Dumfries Shopping Plaza
        Dumfries, Virginia 22026
      •   571-931-0069
      Smart wireless that’s got you covered.
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      Hours

      Friday:
      10:00 AM - 7:00 PM
      Saturday:
      10:00 AM - 7:00 PM
      Sunday:
      11:00 AM - 5:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM
      Thursday:
      10:30 AM - 7:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.1 - (61 reviews)
      43
      5
      1
      1
      11
      Read Our 61 Reviews

      Chamber Rating

      4.1 - (61 reviews)
      43
      5
      1
      1
      11
      › ‹
      • Lola Seaman

        Update your hours. Says open until 7pm and your doors are literally locked at 6pm.
        Feb 27th, 2024

      • nujiss jiss

        Perla a young lady that helped me out with everything I needed in short order. She was fast and patient with me. Thanks Perla sorry for the late review.
        Nov 8th, 2023

      • Viviana Candiotti Ycaza


        Jul 8th, 2023

      • Mohammad Saif


        Jun 5th, 2023

      • Jackie Rivera

        It's NOT the store. It's NOT the service. It's NOT their phones. It's their CUSTOMER SERVICE REPRESENTATIVES at their CALL CENTERS. Calling Metro PCS is the most frustrating, draining experience I have ever had in my entire life. They are the worst people to talk to. The language barrier makes it nearly impossible to get your issue resolve, therefore you have to call several times before it might get solved at all. They straight up tell you anything they want to get you off the phone. They literally just be lying about everything. The most incompetent customer service representatives I've ever experienced. T-Mobile obviously does NOT care about providing a good customer service experience. These representatives are not well trained or well educated at all. It's so bad, it makes you feel like you don't want to be a customer. Not ONCE have I called and my issued been resolved on my first call, never. The most frustrating and draining experience ever. Terrible terrible terrible terrible CUSTOMER SERVICE at their CALL CENTERS
        Sep 23rd, 2023

      Read Our 61 Reviews

      About
      Metro by T-Mobile

      Discover the smarter way to get all of the high-end devices you want and the network you need, for less. Visit us today at 17997 Dumfries Shopping Plz in Dumfries, or give us a call at (571) 931-0069.

      Contact Info

      Questions & Answers

      Q What is the phone number for Metro by T-Mobile?

      A The phone number for Metro by T-Mobile is: 571-931-0069.

      Q Where is Metro by T-Mobile located?

      A Metro by T-Mobile is located at 17997 Dumfries Shopping Plaza, Dumfries, Virginia 22026

      Q What is the internet address for Metro by T-Mobile?

      A The website (URL) for Metro by T-Mobile is: https://www.metrobyt-mobile.com/stores/bd/metro-by-t-mobile-dumfries-va-10214382/?utm_source=google&utm_medium=lastmile&utm_campaign=10214382

      Q How big is Metro by T-Mobile?

      A Metro by T-Mobile employs approximately 20+ people.

      Q What days are Metro by T-Mobile open?

      A Metro by T-Mobile is open:
      Friday: 10:00 AM - 7:00 PM
      Saturday: 10:00 AM - 7:00 PM
      Sunday: 11:00 AM - 5:00 PM
      Monday: 10:00 AM - 7:00 PM
      Tuesday: 10:00 AM - 7:00 PM
      Wednesday: 10:00 AM - 7:00 PM
      Thursday: 10:30 AM - 7:00 PM

      Q How is Metro by T-Mobile rated?

      A Metro by T-Mobile has a 4.1 Star Rating from 61 reviewers.

      Hours

      Friday:
      10:00 AM - 7:00 PM
      Saturday:
      10:00 AM - 7:00 PM
      Sunday:
      11:00 AM - 5:00 PM
      Monday:
      10:00 AM - 7:00 PM
      Tuesday:
      10:00 AM - 7:00 PM
      Wednesday:
      10:00 AM - 7:00 PM
      Thursday:
      10:30 AM - 7:00 PM

      Related Categories

      Ratings and Reviews
      Metro by T-Mobile

      Overall Rating

      Overall Rating
      ( 61 Reviews )
      43
      5
      1
      1
      11
      Write a Review

      Lola Seaman on Google

      image Update your hours. Says open until 7pm and your doors are literally locked at 6pm.

      Business Response on Google Feb 11th, 2024
      We’re sorry to hear this Lola. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

      nujiss jiss on Google

      image Perla a young lady that helped me out with everything I needed in short order. She was fast and patient with me. Thanks Perla sorry for the late review.

      Viviana Candiotti Ycaza on Google

      image

      Mohammad Saif on Google

      image

      Jackie Rivera on Google

      image It's NOT the store. It's NOT the service. It's NOT their phones. It's their CUSTOMER SERVICE REPRESENTATIVES at their CALL CENTERS. Calling Metro PCS is the most frustrating, draining experience I have ever had in my entire life. They are the worst people to talk to. The language barrier makes it nearly impossible to get your issue resolve, therefore you have to call several times before it might get solved at all. They straight up tell you anything they want to get you off the phone. They literally just be lying about everything. The most incompetent customer service representatives I've ever experienced. T-Mobile obviously does NOT care about providing a good customer service experience. These representatives are not well trained or well educated at all. It's so bad, it makes you feel like you don't want to be a customer. Not ONCE have I called and my issued been resolved on my first call, never. The most frustrating and draining experience ever. Terrible terrible terrible terrible CUSTOMER SERVICE at their CALL CENTERS

      Business Response on Google Sep 28th, 2023
      Hi Jackie_! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 61 Reviews )
      43
      5
      1
      1
      11

      Write a Review

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