Journeys

AMAZING CUSTOMER SERVICE!!!! I was helped my the manager I believe her name was Ana. Amazing worker, attended the me as soon as I entered helped me find the shoes I needed and made check out quick and easy. Overall great experience I appreciate her so much!!!
Nov 2nd, 2022

The service was amazing! We went in looking for specific shoes and the advisor jumped in to help us with sizing. Though they did not have my size, he explained the other models and brought me the closest models and sizes. They also offered to order the shoes I wanted in my size with my order and not charge shipping. It made it convenient to get everything I needed in one go.
Aug 29th, 2022

Jul 26th, 2022

Mar 30th, 2022

Terrible service! We were in this weekend and there were 2 workers there, one I believe was on her break. The other girl was staring at phone when we walked in and didnt acknowledge us. Three different times I went to the counter, she was looking at her phone and didnt acknowledge me until I said something or the other worker told her I was standing there. My daughter tried on shoes and couldnt tell if they had enough room for growing so I asked the girl to check them. She looked at me like I had two heads. Check them? I said Yes, to see if theres room and she said I dont know what you mean then asked my daughter how they felt. She brought out more boxes, handed them to us, made no effort to help us lace the Vans or do anything beyond walking them out. Id give negative stars but we did find what we needed, with almost no help from the staff and an extremely unpleasant experience. We wont be returning to this location.
Feb 13th, 2022