Dairy Queen (Treat)

Jun 29th, 2023

Was not expecting the stop at dairy Queen it chanced a lot since the last time I was at one.
Jun 28th, 2023

Good loved it
Jun 27th, 2023

Banging on a hot day
Jun 17th, 2023

Haven't been in a while, and used to have a good experience here. Ordered two small soft serves in cup. Very small, looked like kid's size. Fine, but was charged about $3.50 ea (totaling around $8 with tax). Thought that was a little high, but let it go. Went back a week later, ordered chicken bites, Mr. Misty and same small soft serve in a cup. Food was good, but I noticed that I was only charged $1.99 for that same small soft serve. So I called and explained that I think I was overcharged on the previous visit (about $3.50-$4). I asked for a complimentary ice cream to make up the difference. The assistant manager, Dhwani, said she could not help me without a receipt (for the previous visit 1 week earlier). I asked to speak to the manger, but was refused; Dhawani said that manager was not available and did not give me a time to call back. I then asked for the # for corporate, and I was refused; Dhawani said for me to look it up via google and that she didn't have it memorized. Let me add, that I was also made to pull ahead to wait extra for my most recent order, and that chicken was brought out separately from ice cream; I had to ask about the ice cream and then was told, "it's coming.") I have reported this incident to corporate and hope someone will follow up to make it right. In the meantime, I'll go elsewhere for ice cream. UPDATE: Owner called, apologized for service (though this was not the main problem), tried to explain mischarge, and offered a couple soft serves next time I go. As for the (self identified) "assistant manager (or possibly "manager" [I can't remember]," who gave me the name "Dhawani," which I spelled back to make sure I had it right, the owner had no recollection of this employee. She asked me to describe the employee who served me, and still she could not pinpoint this person. The manager then asked me for the time of my visit, and make/model of my car, so that she could "check the security cameras." Regardless, as I explained, I cannot be sure that this is the same person who answered the phone. Thus, I am still concerned about the possibility that a (self-identified) "assistant manager" would give me an alias.
Jun 26th, 2023