The Jones Group, CPAs and Consultants, PLC

Im a few months or so behind writing this review but I suppose thats on par with the turn around time you may experience at The Jones Group. I had an appt at the end of February with one of the CPAs where I provided all tax documents needed to file our state and federal taxes. I was told the turn around time is about 2-3 weeks and I should receive a call around that time. At the 4 week mark I still had not heard from them so I called to inquire and was told it was in review and to allow until the following week for that to be completed. Still nothing the following week. I called again. Told the same thing. I called weekly, sometimes twice a week. I was always told it was in review. I asked to speak directly to the CPA we had our meeting with and was always told she wasnt available and would leave her a message to return my call. I never received a call back from her. I continued to call weekly, sometimes more often. It wasnt until week 12 I believe that my file was complete. Extremely disappointed with this firm. If the turn around time is 3 months, tell the customer that so I can expect a long wait or I can go elsewhere. If youre running behind, dont dodge my phone calls or feed me lies to keep me waiting. Very unprofessional. I will be looking for another firm to transfer my business to next year.
Oct 4th, 2023

A little disappointed in the response time of the "Book your Consultation, Let's get Started" process. The process took about 1.5-2 months. Sent two email inquiries, finally got a call back and gave all my screening information, and 3 weeks went by and no call. I inquired again only for them to tell me they are no longer taking any clients. I would suggest updating the website, or being more responsive to any inquiries.
May 29th, 2023

Contacted them about getting an estimate for accounting services for my business and despite sending them the information that they requested requested, they have never responded.
Feb 26th, 2021

These guys are the best! I've been using them for our personal & business taxes ever since we moved to Culpeper. They've always provided excellent service, and quick answers to the daunting questions we small business owners face.
Apr 12th, 2020

Jan 4th, 2020