Firestone Complete Auto Care

Avoid this place, they are thieves and liars. I took my 5 year old Honda Accord to them last week for Virginia State Inspection and they tried to screw me for front end work that was not needed and I know it was not needed. Not only did I know the work was not needed some of the parts that they claimed were bad had been replaced in December and I told the service tech that. His response was that I could either pay them or they would fail my car and I couldn't drive it. What start things off bad was them telling me I had to leave my car which I am always suspicious of. Something else that was a bad sign was when I told them I wanted to see the parts that they wanted to replace. The tech's response was "I'll see if I can have them set aside for you" which was not done because when I picked up my car their story changed to: "Oh, we can't find the parts". On top of all that they "forgot" to put the inspection sticker on my car. The first thing I did when I got home was called my credit card and disputed the charge all but $20 for the inspection. The next morning I called the State Police and filed a formal complaint. I thought taking them to Small Claims Court but that would mean I have to take time off from my job and I can't lose the money so they get away with that. Bottom line avoid these thieves. Your wallet and your piece of mind will be a lot happier.
Apr 3rd, 2024

Quick and efficient. Good customer service.
Mar 29th, 2024

Mar 25th, 2024

I always get great service, the staff are friendly, and wait time is manageable. My last visit was fantastic. I was back on the road quickly knowing my vehicle was safe.
Mar 18th, 2024

The service was quick and priced very reasonably
Mar 13th, 2024