Family Vision: Dr. Pollock & Dr. Schwartz

I went to Family Vision for my optical needs since 2019 Ive always seen Dr. Schwartz. Dr. Schwartz provided great care. However my vision got increasingly worse and on my most recent visit I was told my vision was bad enough and there was nothing else he could do for me. I went and found an ophthalmologist for additional testing. The ophthalmologist office asked for a copy of the medical test from Dr. Schwartz. Family vision They refused to send records so I asked for a copy of record/ test so I can hand deliver the tests myself. I also needed proof that vision was deteriorating so I can give to my employer. Called and was told Dr. Pollack doesnt do that youll have to see the ophthalmologist for that. As a loyal patient I at least expect for a copy of my records and my past vision exams I at least thought I deserved that. Im not denying they give good care but sorry they dropped the ball on giving me my records and copies of my vision test. As a person with low vision its hard to navigate getting around just documentation.
Mar 15th, 2024

Dr. Pollock is very professional. My husband and I have been going to him for a few years.
Mar 7th, 2024

Feb 9th, 2024

We always get the best service at Family Vision Care. Dr. Schwartz and the staff are always professional and care about our vision health and needs.
Oct 8th, 2023

The staff was very professional and they provided a quick service
Oct 6th, 2023