Beach Eye Care

Horrible service! I got charged for part of the exam eye that was never specified o would be charged afterward. It wasn't said until I called several times that I was waived last year. It took about a full month for them to refund me. I had to go into the store to find out my papers were "lost" for however the amount of time it took to file the refund. Unexcusable customer service on the phone. They kept saying they would call back but never did. Then refunded me, I still got charged even though they said it would be pull out from the refund. Waste of money and time. If you can afford over $300 glasses, don't go here!! Update! The customer service rep contacted me and gave a refund. Apologized for the long wait and was respectful. Unlike the staff at the store
Apr 6th, 2024

I went there for an annual eye exam. I have my vision insurance and health insurance. They told me if i want to get tested for the eye dryness, it would go through my health insurance not the vision. I asked them to check how much that would cost me and they went and checked and told me $50. Now I got a bill for $140 in addition to that $50 that I paid. This is not fair and they werent honest to me about costs.
Mar 23rd, 2024

I had my first visit today. Very friendly and professional office. The entire staff was wonderful. It was easy to set an appointment and they responded quickly. Great experience
Mar 15th, 2024

Another great experience as usual from Beach Eye Care. Leslie rocks! Thank you
Jan 10th, 2024

I love Beach Eye Care & all of their employees. Everyone is pleasant, as well as the environment. My optometrist was the first to ever find out that I didnt have a vision problem (besides reading) But knew exactly for years & knew pin pointed the exact issue. 20/20 vision with severe dry eye disease. All other optometrists gave me prescriptions for eye glasses & still couldnt see. They take the time with their patients & throughly exam them. Wonderful for glasses & contacts as well. SHOT out to all of the employees at Beach Eye Care on Cedar Rd :) Dr Ritenhour & Dr Barker are both Dry eye accredited & are absolutely wonderful & pleasant. Again, every issue is always addressed in a timely manner & with compassion. Dr R always throughly goes through my exams with no hesitation & tries her hardest to get the problem resolved.
Dec 31st, 2023