1-800-PACK-RAT

My sister-in-law unexpectedly passed away. She was in the process of moving. The family emptied the container and asked PackRat to pick it up. They refused until we provided a death certificate (even though a death notice was available). When we finally got the DC, we provided it. Now they are saying they need more documentation to cancel her contract. So they will continue to collect $350 per month on an empty container from a deceased person until we jump through additional hoops. This is a sick establishment taking advantage of a family in mourning.
Mar 28th, 2024

Im not a customer of this business, but my neighbor was. While accessing my neighbors property the 1800 Pack Rat movers drove their work truck through my yard repeatedly and caused quite a bit of damage. All this was clearly captured on my security camera. The workers made no attempt to inform me of their actions. This is unprofessional and completely unacceptable. I am currently attempting to resolve this matter with the company. Hopefully it goes well.
Feb 16th, 2024

Best Work Thanks .
Dec 24th, 2023

Pack-Rat's movers are like moving alchemists, turning the lead of moving stress into the gold of a seamless and enjoyable relocation experience
Dec 22nd, 2023

After seeing these other reviews, this place needs a big change. My experience started off excellent. Made me feel like I was getting pro service for the price paid. The day the container was dropped is when things went south. They sent me a smaller container than I paid for and this is after confirming the week before. There was no chance to swap out for the correct size as this was planned to arrive two days before the closing of my house sale. They offered a 1% discount back. Ultimately settled for the cost difference between the two sizes. I had to fight and fight to get just that little bit. When it was time to get the container delivered I was told that it was still in transit. Initially I was told transit was 8-10 days to get from SLC to Virginia Beach. They said due to the holidays it was going to be late. Even with the holidays it was still a week later than they told me. I had to pull teeth to get my container even that soon. They dont take responsibility for their mistakes. I again had to pull teeth to get a partial refund for the late arrival after they finally admitted that it should have arrived sooner. I was also charged for storage the day AFTER they picked up the empty container. After getting to an agreement on a small refund, I was told I was going to be sent email confirmation for my records. Had to call multiple times over a few days times to get my refund confirmation. Finally got the refund about a week after that. This business is in need of some work.
Jan 28th, 2024