Tidewater Mechanical LLC

After repeated calls and emails to this Tidewater Mechanical to schedule our pre-paid spring maintenance check, we are unable to get a return call from them to schedule servicing. I’m wondering if they’ve gone out of business and are not fulfilling their customer service contracts. July, 24, 2021 Update. Tidewater Mechanical contacted us Friday, July 23, and although they are understaffed, they came out today and completed our HVAC maintenance as per our contract. Joe was thorough, explaining procedures and addressed our concerns. Service: HVAC maintenance
Jul 20th, 2021

I purchased a commercial freezer for my family from an online restaurant supplier. (yes I have a big family - 6 boys) After 5 months the freezer began overheating. I called multiple appliance repair businesses and no one was willing to even come and look at it. Tidewater Mechanical came and diagnosed the problem and fixed it in just an hour. Due to the fact that we keep it in the garage a mouse had crawled into it and died. It was obstructing the cooling fan. They only charged me the service call fee. They were professional and a delight to do business with. I will definitely recommend them!
Feb 16th, 2021

Very slow company that gives the “run around”. When first called they said they’d be there within 4-24 hours and this was on Saturday but didn’t come till Monday because they deemed it not an emergency because outdoor temperatures were not freezing. But my house was 50 degrees with a 1 year old. They came Monday said it needed a part or new system left never heard anything. I called and asked for update and unable to provide one. I called again Tuesday they said they are ordering the part and will take 5-7 business days meanwhile overnight temps are dropping in 20-30 degrees. They called Friday saying the part was there but they can’t come until Tuesday next week. They don’t give you any times when they are coming all they offer is to call you 30 minutes before they come. Service: Heating system repair
Jan 29th, 2021

Tidewater Mechanical installed an HVAC unit for us approximately 6 years ago. Functionality and service has been absolutely perfect, until we noticed a bit of an issue yesterday. We contacted the company this morning and they had someone come out just a few hours later! After a thorough inspection, they were able to fix the problem quickly and then took the time to explain not only the issue, but the correction made to ensure it would not be a repeat issue. I HIGHLY recommend this company and will continue to use them in the future! Services: HVAC maintenance, AC installation, HVAC repair
Jan 1st, 2021

My family and I were in the middle of a heat way and needed a new ac system. We were calling around and all the other company's couldn't come out for at least 4 days. I found Tidewater Mechanical. Danny and his crew were able to come out the next morning and replace our AC. Danny and his crew were speedy and professional. In a few hrs. my AC was blowing cold. Their prices were fair. I haven't had any problems with my AC ever since. You you can depend on Tidewater Mechanical. Service: HVAC repair
Jul 13th, 2020