Once Upon A Child Chesapeake Greenbrier

I have never read the comments until today. I have been going here for awhile. I typically sell my childs clothes there but the price they give for the amount of things they want is unrealistic. Most of the clothing I give is name brand and the most they have ever offer me is $30. I have seen where I sit and watch them do other clothes that look like clothes that they sold them and the person just returned them back and they give hundreds of dollars. Also for they to say that they only take clean clothes why does majority of the clothes have stains on them.
Mar 27th, 2024

The store is clean and the selection is good. The staff are friendly. But. Trying to sell clothes to them is....something. My clothes were reject for "not smelling freshly Laundered", despite everything being washed and clean. I use unscented laundry detergent. I guess if I try again I will have to remember to stuff some dryer sheets in the bag before I go. Such a bummer that I wasted my time.
Mar 10th, 2024

What a disgusting location. I watched their employees go through my bin and sniffing every single item that was in there. And Im not talking about just a simple sniff, which wouldve been sufficient for them to tell that my items were freshly laundered. They were sniffing each item for solid 5 seconds!!! They were rolling their eyes, making puzzled faces, and passing each other my items to sniff them once again. They obviously didnt realize that I was watching the entire time. Long story short, they ended up telling me that they passed on all of my items because they had a weird scent to them. Still not sure what that was. Sold with other locations countless times and never had this complaint.
Mar 8th, 2024

Shopped here for our kids for years. Would purchase a bunch of options. Take home to try on the kids to see what we liked. Then return the rest within 7 days (store policy). Recently theyve told us we cant return more than 3 items at a time, despite not having a rule like that written anywhere. We will be shopping elsewhere in the future.
Oct 7th, 2023

Im usually raving about this store, but I am so disheartened by my last experience. Ive sold here a handful of times with no issue; however, my last experience left me at a loss of words. My entire bag of clothes was declined due to an odor that was not disclosed to me. My mother called because she was upset about how upset I was. The lady told her the clothes had a very foul odor and didnt elaborate. Normally I would brush it off but I take pride in ensuring my preemie son is well taken care of and his clothes are always clean. I asked my mother to take the same exact clothes without washing them (because I knew they didnt have an odor) to the location in Chesapeake Square and they accepted everything with no problem. The employee was appalled when told about the experience I had here. Im here to say DO BETTER and stop stereotyping people as that is truly how you made me feel. I will never support this location again.
Mar 1st, 2024