Verizon

Mar 22nd, 2024

Worked out a deal to update watch. Given price, signed contract. Left store, wife looked online, different price. Was so not happy. First month an extra $55.00 after an extra $30.00. Went back to store and spent nearly 3 hours. Found out Trevor had deleted old plan. And newer version did not give nearly the same discount. But issue was finally resolved. I did however observe several salespersons assisting others with big issues. So I forgive Trevor and his Manager for not following my initial instructions of just replacing my watch with a newer one. However, you must insist that they not change your contract until everything is VERIFIED. And 'upselling' as was done is very deceitful and wrong. So buyer beware. But know with due diligence and perseverance you can get things done appropriately.
Mar 7th, 2024

Quick service, took care of my problem and showed me how to take care of my minor situation. Went through the process with me to make sure I understood how to avoid it. Took me less than 15 minutes & on my way They told me to come back anytime with any problems, big or small, also gave me his business card & shook my hand
Mar 3rd, 2024

On Jan. 12, 2024, my fiance & I visited the Verizon store located on Greenbrier Pkwy in Chesapeake, Va. JASMINE was our sales rep. I added my fiance to my account & purchased the new I-phone 15 w/ a trade-in credit. Jasmine had our new I-Phone 15 sent by FedEx or UPS to her store with her name to sign, however she called out sick on the delivery date & our new phone was returned. The next day, Jasmine calls me at work in the afternoon to advise she will check our shipping status. I let her know dont bother as our phone has been returned & to cancel our new order. I also immediately texted Jasmine the same thing. Without my consent, Jasmine reordered the phone now to my mothers mailing address (which I never received). In the aftermath, by normal bill went from $90 per month to $408.78. I even got charged a $95 disconnect fee for a phone I never authorized to reorder nor did I ever receive it. She also charged me an upgrade fee for my fiance older model I-Pad I put on my plan. She told both of us that our next bill would be $220 plus an additional $50 for one-time transfer of phone info. Her unscrupulous behavior & deceitful conduct is a very negative reflection on Verizon. Please beware, DO NOT TRUST JASMINE! Totally dishonest!!!
Feb 16th, 2024

I've been a loyal customer for 29 years. Highly recommend this company for customer service and reliability of service coverage.
Feb 8th, 2024