First Team Toyota Service Center

Christopher Connor _{on Google}

Feb 24th, 2024

Every time I go to Western Branch Toyota, I have a 5 star experience

Michael Laverdure _{on Google}

Dec 18th, 2023

HORRIBLE SERVICE! Day 1: 8:15 AM appointment for oil change, tire rotation, and determine source of burning smell. Service manager notifies me at 3:53 PM that the valve cover gaskets need to be replaced. I approve repair. Day 2: 4:54 PM I contact Service Manager...where is my car? 4:55 PM Service Manager calls me back...work not yet completed.
I have to ask...why wasn't I informed of the valve cover gaskets needing to be replaced at 9:00 AM on Day 1? Why was I not notified until 3:53 PM? Why has this taken 2 FULL days? This is absolutely unacceptable.
I have been doing business with First Team Toyota for 4 years. Something has gone terribly wrong with their Service Department. This is outrageous.

TISEAN THE beast BEAST _{on Google}

Mar 30th, 2024

Today is April 2,2024. I made an appointment. I been here over four hours for a diagnostic. What's the point of making an appointment if my car is getting treated like I'm a walk in! You would think for the price I'm paying, that things would be done in a better professional matter! Than what makes matter worse, the service representative that I'm assigned to, didn't even respond to the text messages when she text my phone first and said if I needed anything while waiting, text to Anita. So when I finally walk in to see what's taking so long, this lady said they now just checking my car out. That's ridiculous, especially since I set an appointment and this place is now just looking at my car. Textes go ignore and this place ignoring me too! Due better with your timing! No point of setting up an appointment if your dealership going to put a car last! Than you would think this place would have some free food to offer in the waiting area. Well it doesn't.