LKQ Norfolk

Always gets me what i need for vehicle repairs (engines, transmissions, body parts)
Mar 23rd, 2024

Terrible service, I purchased a transmission that came broken. After I tried to use my warranty and they refused to take it. I do not recommend this company to anyone!!
Jan 30th, 2024

Stay away from this company!!!! I did spend $1800 for a transmission plus I Spent $1000 for labour . The transmission was still bad. They dont even want to take responsibility and rude when u call them,
Jan 4th, 2024

Just had the worst experience with this company. Ordered a differential to my shop Wednesday December 6th. Was told I should have it Friday or Monday at the latest. Tuesday I reached out because the differential still had not showed up, and was informed the first differential was no good and I will have it Thursday. Thursday came and went no differential, reached out Friday and was told it would be there Monday no matter what. Monday came and went and Tuesday called again and was told it would be Wednesday, they had a truck break down. Wednesday driver showed up with the rear end and was in a super rush and was not pleasant to say the least, and before he unloaded found out the paperwork was wrong and there was no warranty, when we paid extra for the extended warranty. While trying to get this all situated with the sales department the driver just leaves without saying anything taking the rear end we had been waiting almost 2 weeks for. I reached out the the dispatch manager and she assured me I would have it Thursdays, called to check in after lunch was told she would call me back soon with an eta. Never received a call back and called again after 4 to see what the deal was and was told the driver would not be coming today and due to the holiday and they would deliver it Tuesday. At this point i have completely lost my mind and told them I was on my way to get it from Gloucester (about 75 mins 1 way) and after a lot of back and forth they agreed to leave the rear end outside somewhere I could get it after hours. So i finally got it after having to go get it and when I asked for a discount through management due to all these inconveniences, I was told there was nothing they could do for me. So I paid the invoice and told them I would never buy anything from them again, WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do yourself a favor and do not purchase from them if your in any sort of urgency of getting your part on time, or unless you can go pick it up yourself!
Jan 4th, 2024

We purchased 2 transmissions, spent money to install them, they turned out to be even worse than the original ones on the vehicles. Supposedly there is 6 months warranty. You would think it would be easy for them just to swap the transmissions. But no, i guess they are using some third party warranty company so they did everything possible not to send us another transmission and take these ones back. They asked for multiple documentation and we sent them all, they rejected both of our claims and refused to send us another transmission. They dont even want to listen to you, warranty company guy hung up on me once, I had to call back againwill never order from them again!
Dec 16th, 2023