Alton Lane Charlottesville

Jul 25th, 2022

Jul 13th, 2022

Jan 23rd, 2022

Kelly and Katie provide 5 star service at our recent appointment. My husband is purchasing a new suit for our daughters wedding. This dynamic duo provide top notch professional service while creating an atmosphere that welcomes newcomers to their store. They both had incredible knowledge to help us make the best choice for the event. Their kind and genuine nature exceeded our expectations! Thank you Alton Lane!
Aug 6th, 2021

Really poor experience. Ordered a suit in June for an event in Sep. Over $2300 with an 8-week lead time. 8 weeks later - no communication, so I started leaving messages. 12 weeks later - still no word. Suit never arrived. Ultimately bought a suit from Brooks Bros 1 week before the event. Less than $1100 for their top line and turned around in 5 days. Never heard from the Charlottesville Alton Lane again. Suit finally arrived 3 weeks later (wrinkled and stuffed in a box). Very poorly fitted, both jacket and pants. I tried taking it to my tailor to see if it could be salvaged - no luck. Overall, just a sloppy suit. Finally got Alton customer service and requested a refund for a month - no success. Got the amount I paid for the Brooks Bros suit refunded, but still $1200 wasted. Finally gave up trying to get a full refund - took the Alton Lane's suit to Goodwill - hopefully someone can benefit. My recommendation - there are better/cheaper alternatives. I was pleased with Brooks Bros. If you really need custom-made, go elsewhere.
Dec 14th, 2022