Homewood Suites by Hilton Dulles-North/Loudoun

This hotel is connected to the Embassy Suites. Its clear that its not the priority of the staff. Weve stayed here multiple times in the past because its one of the few hotels in the area that offers a 2 bedroom suite, which is a must for a family of 6. If not for that, wed have stopped booking this place a while ago. Its gone downhill quite a bit. Like I said, the Embassy Suites its connected to is much better kept and staffed. There was no front desk person working when we arrived. I had to walk over to the Embassy to get the guy working the desk to walk down and check us in. There wasnt even a sign. The entire time we were here I never once saw a cleaning person on the Homewood side. The rooms are ok, but very outdated with chipped walls and cracked floor tiles and furniture with obvious signs of wear. The parking lot isnt well lit on the Homewood side. The breakfast was terrible and bare minimum. Walking over to the Embassy side is like night and day difference. The owners should put some effort into taking the same care of this side of the hotel.
Apr 2nd, 2024

This hotel may have a phone number listed, but it will ring endlessly. I have tried to get int contact with them multiple times, throughout multiple days, and it's not possible. Had to call corporate just to schedule a room. Will update review after stay.
Mar 31st, 2024

Mar 19th, 2024

Good hilton property and convenientlocation. However a bit noisy as it can in the flight path to Dulles. Close to food. Standard underwhelming free breakfast.
Mar 15th, 2024

After a long day of traveling, we looked forward to resting in our suite. We have stayed at the Reston Homewood Suites and always have been very pleased, however the Ashburn location is more convenient for this trip. The general appearance of this place is gross. The front desk is gross, hallways are not clean. Our suite was disgusting. Dust in all corners, ripped bedskirts, wornout sofa, stained bedding, uncomfortable mattresses, gross looking shower. Called the front desk, no answer. Went downstairs, was moved to another room and was assured this would be much better. It was not. It was worse. Called again to the concierge. No answer. Went down to the concierge, nobody there. Went over to Embassy suites. Spoke to manager. He wanted me to go up with him so he could inspect the room. Like he did not believe me. I showed him a picture. He wanted me to email it to him. So, after a long day, still not settled, I am now asked to do something for the hotel. I refused. I told him to get his supervisor. He is in London for 2 weeks. So, no help and a filthy room. This is our experience. I had asked for a room without sprays or chemicals as I am hyperallergic. The suite we are in is making both my husband and I cough like crazy and I lost my voice. We travel the world, this is by far one of the grossest places we have stayed at with poor, very poor service. It looks like nobody is supervising here. I had to make a third trip downstairs. The front desk manager blatantly acknowledged that the hotel has ongoing complaints about housekeeping and engineering. If that is the case, why is management not doing anything? Shame on you!!! If there would be a 0/5, that would be my choice. We spent another hour on the phone trying to switch over the another Homewood Suites for the next few nights. We were unsuccesful. I just read the reviews. Terrible. And apparently nobody has done anything about these issues. They do not strive for anything. And they want you to spend more time calling or writing. Horrible, shameful and above all very unprofessional. Shame on you HILTON. Noteworthy details: The worst!
Mar 15th, 2024