Northern Virginia Family Practice Associates

While the physicians here are good, the customer service experience at this location needs a lot of improvement. The front desk staff rarely answer the phones or return calls. If someone does decide to come to the phone, they are very incompetent. Blood work is also routinely misplaced and it's like pulling teeth getting simple, urgent information. I had to go in person to get blood work results for a blood disease which turned out to be positive after weeks of communication delay and no updates. Do not go to this location!
Aug 26th, 2023

This review is specifically for their automated telephone system for appointments, reaching out with more immediate concerns, etc. Im a regular patient with them and despite this its nearly impossible to get a hold of them other than by physically going into the office. Their automated phone system puts you on an indefinite hold, it doesnt tell you your position in the queue, how much longer the wait time is expected to be or anything. They have the option to leave a message so someone can call back, but no one ever calls back. Just for the sheer inconvenience of this Im thinking of switching to another care provider even though I rather like my primary physician with them. They really need to improve their phone system to come into the 21st century!
Aug 20th, 2023

This is an extremely unprofessional doctors office. First, just trying to call and make an appointment is a chore; constantly on hold and if you should call after 3pm, good luck because no one works within an hour of closing time. Secondly, if you have a normal job that has normal work hours, you wont get a convenient appointment. I had a 3:30 appointment and made it to the appointment with minutes to spare after I get out of work at 3pm. I will say the front office was great on getting me back on time. But once back there, the nurse checking vitals is just going through the motions. I know teenagers that can accurately use a scale and ruler better than the nurse who couldnt be bothered for exact measurements. So since I had no time to complete paperwork, after the 15 min spent with the take in nurse, the doctor comes in complaining that she needs to leave by a certain time and that she doesnt have time to see me accurately. DO NOT waste your time and find a reputable doctors office that cares about their patients and doing things correctly.
Jul 10th, 2023

THANK YOU Chris for always being available, you have very professionally resolved and paid close attention to my concerns. Thank you again for your help.
Jul 8th, 2023

The unprofessional displayed at this office is ridiculous. The wait times are horrible and no one ever gives you a call back. Attempting to get a refill can take several days. I have been going to this practice for several years and it has declined significantly. The icing on top was my sample was tossed by mistake; which is extremely unprofessional. However, I will mention the Office Manager, Chris does his best to address any concerns and help rectify the situation, which I appreciate.
Jun 15th, 2023