T-Mobile

Micah was the absolute BEST! After a horrible experience with the Apple Store. I needed to get my replacement phone activated and he went above and beyond to ensure I left with an activated phone. Very personable, professional and knowledgeable. Micah will definitely get you right!
Mar 17th, 2024

Mar 15th, 2024

only 2 staff members for a line of customers during peak hours (after 5 PM on a weekday). If I am going to wait that long I might as well go to the Apple store
Nov 28th, 2023

I had some confusion on a phone upgrade and Guerrmo and Cari (sorry for butchering the spelling) were so incredibly helpful! These two men went out of their way to help me and figure out a solution! Thank you for your patience, help, and understanding!
Nov 7th, 2023

During February 2024, I went to this T-Mobile store in Pentagon City Mall to switch from AT&T. I asked questions about T-Mobile paying off both my current iPhone and iPad mini. The staff assured me that T-Mobile would pay off both devices. He had me pull out the AT&T app on my phone to the pages of the amount of money that I owed on both devices. He took 5 screenshots of AT&T that gave my plan's information and the amount owned on both devices. In addition, the staff wrote on a yellow sticky note the upcoming price of my new monthly bill with T-Mobile. I paid off both devices on ATT's app while I was at the store. I returned 7 days later with the new iPhone 15 that was mailed to me, so the same staff person could insert the new sim cards and switch over my service on both devices. I was in the store for a good hour. The store staff took photos of the various screen shots of the ATT app and uploaded them to his iPad on a T-Mobile app. He set up my new iPhone 15. I thought he had also set up my iPad based on his actions with that device. About a week later, I called T-Mobile's customer service to discuss when and how I will receive the money from the company for paying off my two apple devices. First, I learned that the store staff did not provide accurate information. T-Mobile would not reimburse me for paying off my iPad. I ended up calling the main customer service line 7 times over the course of 5 days. I also learned that the price the store staff wrote on a yellow sticky and handed to me regarding the T-Mobile monthly bill was inaccurate. The plan's price is about $18 more a month. I learned that the Pentagon City Mall T-Mobile staff never transferred my iPad's service to T-Mobile. I had to call the T-Mobile main customer service line again. Their staff instructed me to call ATT to turn off my service with them, get a "PIN" for transferring the iPad to T-Mobile, and then call T-Mobile back. All of these calls took hours of my time over the course of a week.
Feb 14th, 2024